Job Description

About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.
• All In : We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role

Ensures the right people are matched to the right projects at the right time, maximising utilisation and giving the Director and pod leads accurate visibility of capacity and demand.

Responsibilities:

• Coordinate small engagements and projects for our customers
• Maintain a forward-looking view of PS capacity and demand across all pods, including leave, training and non-billable time.
• Allocate engineers, architects, deployment staff and project managers to projects in line with skills, availability and priority.
• Work with pod leads and the Sales team to forecast resource needs from the pipeline and confirmed SOWs.
• Maintain the resourcing tool/PSA (e.g. scheduling, timesheets, bookings) and keep data accurate and up to date.
• Produce regular utilisation, bench and forecast reports for the Director and leadership team.
• Flag over- or under-allocation early, recommend rebalancing and escalate conflicts for decision.
• Coordinate onboarding of new starters and contractors into project teams and systems.
• Support project kick-offs, scheduling and logistics, including customer site and out-of-hours work.

Requirements:

Experience in resource management, scheduling or PMO support within IT services; strong organisation and communication skills; confident with PSA/ITSM tools and Excel/reporting; ability to negotiate priorities with senior stakeholders.

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• 🏅 Company of the year 2026 Tech Excellence Awards
• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.