Job Description

Resource (Workforce) Manager

• Location – Parramatta – Flexible working available
• Employment type – Temporary full-time to 30 June 2027 with possibility of extension
• Grade – Clerk Grade 9/10
• Salary – $120,859 to $146,945 pa plus employer contribution to superannuation and annual leave loading

Your role

Are you a strategic thinker, analytical, with proven stakeholder skills and attention to detail? Do you have a passion for optimising workforce efficiency? Working with a supportive team, you will be leading the planning, forecasting, and real-time management of our IT project workforce at the Department of Communities and Justice (DCJ). In this pivotal role, you’ll ensure we have the right people in the right place at the right time at optimal cost —maximising productivity while maintaining exceptional service levels.

What you’ll do

You’ll partner with Program Managers, Project Managers, Project Team Members, Support Teams, and senior leadership to align staffing strategies with business goals, using data-driven insights and understanding of the people request and demand requirements to enable project success, while driving and delivering continuous improvement.

What we’re looking for

• Proven ability to influence outcomes and negotiate mutually beneficial solutions where priorities, resource demands, and stakeholder expectations may conflict.
• Experience and ability to influence outcomes and negotiate mutually beneficial solutions where priorities, resource demands, and stakeholder expectations may conflict.
• Strong communication and interpersonal skills, with the ability to navigate sensitive conversations with professionalism, diplomacy, and impartiality.
• Experience managing large and diverse workforces across multiple programs, portfolios, or business units, balancing operational requirements with strategic workforce objectives.
• Exceptional attention to detail, ensuring the accuracy of workforce data, resource allocations, reporting, and planning activities while managing competing priorities.
• Demonstrated ability to balance big-picture workforce planning with day-to-day operational resource management and issue resolution.
• Experience using workforce data, utilisation metrics, and resource insights to inform decision-making, identify risks, and drive continuous improvement.
• Proven capability in managing workforce risks, resource constraints, and competing demands while maintaining stakeholder confidence and delivery outcomes.

Download the role description for more information

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Opportunity to learn other aspects of the Business and Resource Management team with view to progress.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 3 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1

Can you describe a time when you developed and implemented a resource management strategy that aligned with business or project objectives? How did you engage stakeholders and what was the outcome?

• Targeted Question 2

Tell us about a time when you had multiple stakeholders with competing priorities, all seeking the same resource or outcome. How did you manage the situation and maintain stakeholder relationships?

Applications close 1 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role, please contact the hiring manager Nathalee Tiufino via email Nathalee.Tiufino@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Lynsey Allison on 0409 193609 or via email at lynsey.allison1@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.