The Resource Manager will support the business line leaders in making staffing decisions that serve the client, support employee career goals, and driveutilizationtowards financial targets. The Resource Manager will review under-utilized billable employees and work with business line leaders and practice teams to deploy these individuals on Nordic engagements.

Key Responsibilities

The Resource Managerwill have the following key responsibilities which include, but are not limited to:

• Facilitating the deployment of current salaried Nordic employees to ensureutilizationremainsstrategically aligned with organizational goals

• SupportDirector ofResource Managementtoestablishan enterprise-wide framework for managing the deployment of salaried billableemployees’and implement this framework across the organization.

• Champion theutilizationmanagement program at Nordic by developing standard procedures, processes, and materials to be implemented within the assigned business line.

• Supporting business line leaders in ensuring that their team members are fullyutilized, including providing information and making staffing recommendations

• Proactivelyidentifyingsalaried resources who will become available in the short term (i.e.next 2-3 weeks)

• Assistingwith the creationand sharingof reporting includingutilizationperformance, forecasts, variance analysis, and capacity management analytics

• Analyzing data from standard reporting processes to develop specialized reports on resource needs, forecastedutilization, upcoming availability, and scheduling conflicts.Present inleadership and team meetings on historicutilization, trends, and upcoming situations that need resolution.

• Reviewing and recommending modifications to internal processes as needed for project control, operations review and business support

• Conduct research toidentifyalternate staffing solutions and/or alternate processes for improvement

• Monitor sales pipeline to ensure staffing plans are in place for high-oddspursuits likely to close in the near term.

• Collaborate withTalent teamand hiring managerswhen onboarding new hires to the organization to ensure staffing plans are in place to support the strategic vision of the organization.  Ensure internal onboarding procedures are followed to support new members as they acclimate to Nordic.

• Develop knowledge of skills, experiences, and career goals of the professionals in the assigned business line in order to factor that into staffing decisions.Make recommendations to people manager or leadership as needed to foster skill development in order to better meet client demand or to align the professional with the right growth opportunities.

• Collaborate with the Resource Management team in order to identify the right person for the right role at the right time.Forecast current and upcoming resources to support a cross-team staffing strategy.

• Involvement in ad hoc projects asrequired(task forces, reporting, process improvement committees, training manuals, etc.)

Skills and experience

• Bachelor’s degree or equivalent experiencerequired,

• 2-3years of experience in resource management, staffing, or related field; consulting experience preferred

• Ability to organize, analyze, and prioritize

• Excellent oral and written communication skills

• Excellent presentation skills to an executive audience

• Exhibits business acumen, including a basic understanding of financial metrics

• Must be able to work independently as well as within a team environment

• Intermediate Microsoft Office skills, especially Microsoft Excel; familiarity with MicrosoftPowerBIpreferred

• Familiarity withthe following tools helpful:customer relationship management (CRM), professional services automation (PSA),or resource management system

• Customer service mindset, comfortable negotiating between competing priorities. Flexible in adapting tofrequentlychanging priorities

Additionaldetails

• Relocation to Madison, WI, is notrequired, however,occasionaltrips to the Nordic Home Office will be expected 

• Travel up to 10% of the time