The purpose of this role is to lead a team of resource managers who manage supply and demand across a Service Line or within a certain discipline. They have accountability for executing strategies to meet resourcing needs for our client and functional teams. They will partner and collaborate with growth, HR, finance, operations and talent acquisition to staff teams timely and ensure excellence in client delivery.
In 2023, we started our journey to create, implement and embed a One Dentsu approach to Resource Management and Workforce Planning. The UK, as one of our major markets, is an early adopter and currently undergoing transformation which sees us building a new resource management function alongside the implementation Adobe Workfront as our enabling technology. For the first time in our 125-year history, we will have a consistent and connected approach to managing our client demand and employee capacity across one dentsu
The Role
The CXM Resource Management Partner shapes and leads the resource management capability across CXM UK. The role drives workforce planning, allocation and utilisation through data-led insight, embeds consistent processes and tools, and partners across the business to manage demand, resolve conflicts and optimise both talent development and business outcomes. This role reports to the Head of Resource Management UK
Responsibilities
Shaping and Transforming the Process for Workforce Planningand Resource Management Capability
Contribute to the creation and ongoing evolution of the vision, strategy, process, technology and role designs and implementations as directed including participating in design sessions/review committees etc.
Change champion. Advises leadership and line personnel on workforce planning and resource management processes, and principles (current and upcoming changes).Works to drive consistency with the right degree of flexibility for different business models and workforces.
Point of contact for conflict resolution as it relates to resource needs, placements, allocations and shifts
Collaborate in setting and driving the change journey across all stakeholders.
Understands and communicates the impacts (financial, client relationship, skill) of applying one resource over another or removing a resource from work
Proactively reviews opportunity pipeline to create and understand the picture of upcoming demand
Collaborates in setting and driving the change journey across all stakeholders.
Oversee ongoing resource and workforce management activities.
HR Management responsibility for 1-3 Resource Managers, Specialists and/or Resource Coordinators
Requirements
Strong experience in Resource /Talent Management or Business Transformation or Operations Management and/or excellence
Experience of the Adobe Workfront tool an advantage
Excellent knowledge of HR core concepts and best practices
Experience with financial concepts, practices, and administration
Contract management skills
Business and commercial acumen, a proven track record of contributing in the business leadership team.
Budget management skills
Focus on building processes and improvement in staffing efficiencies
Comfortable in an ambiguous, fast-paced environment with frequent deadlines
Exemplary coaching skills. - Has the interpersonal influence and credibility to be able to effectively act as a coach and change agent for team and market HRD as well as to help the business embrace business decisions/ initiatives.
Excellent influencer who has a clear sense of key stakeholders and can create a compelling case based on analysis/ fact base and can adjustable their personal approach to influence change in the business.
Action driven, service oriented, self-managed and high degree of autonomy
Strong project management and organizational skills – excellent time management and ability to multi-task among competing demands
Inclusion and Diversity
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation,benefitingour employees, partners, and communities.
We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
We recognise the importance of work-life balance and are open to dis
In 2023, we started our journey to create, implement and embed a One Dentsu approach to Resource Management and Workforce Planning. The UK, as one of our major markets, is an early adopter and currently undergoing transformation which sees us building a new resource management function alongside the implementation Adobe Workfront as our enabling technology. For the first time in our 125-year history, we will have a consistent and connected approach to managing our client demand and employee capacity across one dentsu
The Role
The CXM Resource Management Partner shapes and leads the resource management capability across CXM UK. The role drives workforce planning, allocation and utilisation through data-led insight, embeds consistent processes and tools, and partners across the business to manage demand, resolve conflicts and optimise both talent development and business outcomes. This role reports to the Head of Resource Management UK
Responsibilities
Shaping and Transforming the Process for Workforce Planningand Resource Management Capability
Contribute to the creation and ongoing evolution of the vision, strategy, process, technology and role designs and implementations as directed including participating in design sessions/review committees etc.
Change champion. Advises leadership and line personnel on workforce planning and resource management processes, and principles (current and upcoming changes).Works to drive consistency with the right degree of flexibility for different business models and workforces.
Point of contact for conflict resolution as it relates to resource needs, placements, allocations and shifts
Collaborate in setting and driving the change journey across all stakeholders.
Understands and communicates the impacts (financial, client relationship, skill) of applying one resource over another or removing a resource from work
Proactively reviews opportunity pipeline to create and understand the picture of upcoming demand
Collaborates in setting and driving the change journey across all stakeholders.
Oversee ongoing resource and workforce management activities.
HR Management responsibility for 1-3 Resource Managers, Specialists and/or Resource Coordinators
Requirements
Strong experience in Resource /Talent Management or Business Transformation or Operations Management and/or excellence
Experience of the Adobe Workfront tool an advantage
Excellent knowledge of HR core concepts and best practices
Experience with financial concepts, practices, and administration
Contract management skills
Business and commercial acumen, a proven track record of contributing in the business leadership team.
Budget management skills
Focus on building processes and improvement in staffing efficiencies
Comfortable in an ambiguous, fast-paced environment with frequent deadlines
Exemplary coaching skills. - Has the interpersonal influence and credibility to be able to effectively act as a coach and change agent for team and market HRD as well as to help the business embrace business decisions/ initiatives.
Excellent influencer who has a clear sense of key stakeholders and can create a compelling case based on analysis/ fact base and can adjustable their personal approach to influence change in the business.
Action driven, service oriented, self-managed and high degree of autonomy
Strong project management and organizational skills – excellent time management and ability to multi-task among competing demands
Inclusion and Diversity
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation,benefitingour employees, partners, and communities.
We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.
#LI-Hybrid
Location:
London
Brand:
Global Functions
Time Type:
Full time
Contract Type:
Permanent
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.
