The Resource Management Office (RMO) is a strategic function responsible for managing the allocation of resources across ACT delivery. The team provides global support to Delivery & Execution Leads and ACT Practices, ensuring optimal resourcing of both in-flight and pipeline projects.

Beyond operational allocation, the RMO delivers data-driven insights to support workforce planning, resource optimization, and execution excellence across increasingly complex programs.

This role will lead the transformation of the RMO function, evolving it from an administrative support model into a strategic, insight-led capability. The RMO Manager will design and implement a new operating model, strengthen data and tooling capabilities, and lead a high-performing team delivering best-in-class resource management.

Key Responsibilities

RMO Transformation & Strategy

• Design and implement a new Resource Management Operating Model in partnership with ACT Leadership

• Drive enhancements in tooling, reporting, and data governance

• Establish scalable processes aligned with SLAs and business priorities

• Elevate the RMO’s role from execution to strategic workforce planning and advisory

Team Leadership & Development

• Lead, develop, and manage the RMO team, ensuring smooth day-to-day operations

• Set clear expectations, performance standards, and team objectives aligned to the operating model

• Foster a culture of accountability, inclusion, and continuous improvement

• Coach and develop team members, supporting career progression within BlackRock

Resource Management & Delivery

• Oversee the allocation of internal FTEs and contingent workforce (CWKs)

• Ensure delivery of accurate, timely, and actionable resourcing data to support decision-making

• Partner with ACT Leadership on complex or escalated resource allocation decisions

• Maintain high data quality standards across all resource management activities

CWK Management & Workforce Planning

• Manage the end-to-end contingent workforce lifecycle:

  • Budget planning and tracking

  • Resource forecasting

  • Onboarding and procurement coordination

  • Vendor and partner management

  • Provide insights on capacity, demand trends, and cost optimization

Key Deliverables

• Implementation of a new RMO operating model with enhanced processes, tooling, and reporting

• Defined team objectives and performance metrics, with measurable outcomes

• Reliable, on-demand resource data and insights for ACT Leadership

• Efficient and transparent CWK management framework

About You

• Strong people leadership experience, with a track record of building high-performing teams

• Excellent stakeholder management skills, with the ability to influence at all levels

• Proven experience in resource management / workforce planning within complex environments

• Strong analytical and problem-solving skills, with a structured approach to decision-making

• Experience managing budgets, forecasting, and reporting

• Ability to operate effectively in a global, fast-paced environment

• Excellent communication and organizational skills

What Makes You Stand Out

• Experience transforming or scaling a resource management or operations function

• Ability to combine data, insights, and business context to guide decision-making

• Strong focus on process improvement and operational excellence