Job Description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Resource Management Lead (Hybrid)

The Resource Management Lead is responsible for leading workforce strategy and resource management for the Tax business unit. This role has accountability for both long-range workforce planning and day-to-day resource management execution, ensuring Tax has the right talent, capacity and deployment model to meet client needs and business priorities. This individual partners with Tax and operations leadership to align staffing, forecasting, utilization, skills and workforce capabilities with service delivery demands and long-term practice goals. The Resource Management Lead oversees resource deployment, workload balancing, staffing risk resolution, and workforce planning initiatives, using data, business insight, and process improvement to enhance practice performance. Success in this role requires a strong understanding of public accounting seasonality, technical skill alignment, staff development needs, and the operational drivers of a high-performing Tax practice.

Essential Functions

Resource Planning & Strategy

· Lead workforce planning strategy and decision-making across the Tax business unit, aligning talent capacity and staffing priorities with service line demand and client delivery needs

· Develop short-and long-range workforce plans based on service line demand, seasonality, growth goals, and client delivery needs. Identify capacity gaps, utilization trends, workload imbalances and staffing risks, and recommend actions to address them

· Provide oversight and direction to the resource management function to ensure consistency and effectiveness

· Develop staffing strategies that support client service, deadlines, quality, and team sustainability

Workforce Insights & Reporting

· Analyze workforce data, including utilization, scheduling, recruitment, retention, and advancement trends

· Develop reporting and insights to support leadership decision-making

· Translate data into clear, actionable recommendations for business and operations leaders

· Monitor workforce performance and proactively identify improvement opportunities

Operational Excellence & Process Improvement

· Lead initiatives to improve and automate workforce planning processes and resource management processes

· Drive standardization and adoption of best practices across teams

· Promote use of workforce planning tools, scheduling platforms, reporting capabilities and AI-enabled solutions

· Identify opportunities to improve visibility, consistency, and efficiency in how Tax plans and assigns work

Global Teaming & Talent Alignment

· Collaborate with global teams to support workforce planning and delivery needs

· Partner with Talent and business leaders to align skills, job profiles, and workforce capabilities

· Support recruitment and onboarding strategies through demand forecasting and workforce insights

· Contribute to long-term workforce readiness through skills-based planning

· Partner with Tax leaders and people leaders to align assignments with career development, readiness, and retention goals

Leadership & Stakeholder Engagement

· Serve as a trusted advisor to business and operations leaders on workforce-related matters

· Lead change management efforts related to workforce planning processes and organizational alignment

· Build strong cross-functional relationships to drive collaboration and execution

· Communicate workforce strategy, risks, and recommendations to senior leadership

Required Qualifications

· Bachelor’s degree in accounting, Business, Operations, Human Resources, or a related field (or equivalent experience)

· Minimum of 7 years of experience in workforce planning, resource management, scheduling, operations, or talent strategy

· 3+ years of leadership experience

· Experience aligning staffing strategies with business demand in a complex or matrixed environment

· Strong analytical skills with the ability to interpret data and deliver actionable insights

· Demonstrated ability to lead teams and influence cross-functional stakeholders

· Excellent written and verbal communication skills

· Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

· Experience with workforce planning or resource management tools (e.g., Retain Cloud or similar platforms)

· Experience using data and reporting tools (e.g., Excel, Power BI) to support workforce analysis and decision-making

· Ability to evaluate and implement new tools and technologies to improve workforce planning and resource management processes

· Experience in a professional services or consulting environment

· Familiarity with workforce planning tools, scheduling platforms, and reporting systems

· Experience with process improvement, automation, or AI-enabled workforce solutions

· Exposure to global teaming models and offshore coordination

· Experience partnering with Talent, Recruiting, and Operations teams

Key Competencies

· Workforce Planning & Resource Optimization

· Data Analysis & Strategic Insight

· Leadership & Team Development

· Cross-Functional Collaboration

· Change Management

· Process Improvement & Automation

· Executive Communication & Influence

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.