Job Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Resource Coordinator Nurse reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, the Resource Coordinator, Nurse participates in the planning, leading, and organizing of activities relating to quality patient care in the practice. S/he supervises and personally provides nursing care in the practice.

The Resource Coordinator Nurse will be responsible for supporting the daily operations of practice site(s), assisting with the supervision of clinical and administrative support personnel, coordinating provider schedules, manage practice collections, ensure service excellence, and perform service recovery as necessary.

Responsibilities:

• Conducts orientation and training of new and existing staff. Monitors the orientation of staff and identifies further instructional needs. Schedules staff for adequate coverage to meet the needs of the department; maintains attendance records.
• Prioritizes, assigns, and reviews work; provides feedback to manager regarding staff performance. Assists the manager in establishing and evaluating performance expectations for staff.
• Serves as a clinical resource to staff.
• Contains costs while ensuring the department is providing the highest quality of service.
• Ensures staffing levels which meet department guidelines; ensures optimal department coverage and minimal overtime.
• Monitors utilization of supplies and equipment for optimal efficiency and cost containment.
• Supports quality assurance programs for the department. Enforces policies and procedures. Supervises the operation of clinical practice.
• Provides clinical expertise and support for clinical staff to ensure the delivery of quality patient care.
• Performs ongoing assessment of assigned patients and their significant others biopsychosocial, physiological, and learning needs, as well as communicate to plan of care in coordination with clinical pathway as appropriate.
• Implements appropriate actions from multiple sources (i.e. clinical interventions) to respond to needs of patients and patients’ significant others.

Qualifications

Required

• Bachelor’s degree or equivalent work experience
• Minimum of three years of work experience in a medical or related business
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid
• Solid understanding of patient flow in a medical office
• Leadership experience
• Working knowledge of medical software, Word, and Excel
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current license as a Registered Professional Nurse or eligible in the State of Illinois.
• CPR

Preferred

• Bachelor’s degree
• Knowledge of coding
• Supervisory experience.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.