Terracon

Resource Coordinator

Terracon  •  North Charleston, SC (Onsite)  •  7 days ago
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Job Description

General Responsibilities:
Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.
Essential Roles and Responsibilities:
  • Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
  • Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
  • Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
  • As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
  • Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
  • Communicate effectively with customers, employees, and leaders.
  • Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
  • Perform other office duties, if needed, and work with others to meet deadlines.
  • Coordinate between other regional offices to cover projects
  • Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
  • Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.
  • Perform other duties as assigned.
    • Requirements:
  • High school diploma or equivalent.
  • Minimum 3 years of relevant experience or the equivalent in training and related experience.
  • Ability to use technology (mobile apps, email, scheduling software, etc.)
  • Time management skills
  • Negotiation skills
  • Interpersonal interaction skills
  • Multi-lingual preferred in some markets
  • A valid driver’s license with acceptable violation history may be required.
    • Preferred Qualifications:
  • Associate degree in project management, business management, or human resources
  • IIF Safety Leadership Terracon course obtained within 1 year in role.
  • Complete Terracon Resource Manager training within 1 year in role.
    • Terracon

    About Terracon

    Terracon is a 100 percent employee-owned consulting engineering firm providing quality services to clients. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services.

    Terracon has achieved significant expansion through both internal growth and acquisitions. Terracon currently has more than 8,000 employees in more than 200 locations nationwide. Additionally, we partner with our U.S. clients to serve their international needs. Terracon’s growth is due to dedicated employees who are responsive to clients, provide quality services, and take advantage of opportunities in the marketplace.

    Terracon provides services on thousands of projects each year. Our culture, systems, and structure enable us to excel at both small and large projects. By combining our national resources with specific local area expertise, we consistently overcome obstacles and deliver the results our clients expect.

    Terracon serves a diverse portfolio of private and public clients. By being responsive, resourceful, and reliable, we strive to exceed our clients’ expectations for service, solutions, quality, and speed of delivery. Based on a deep understanding of our clients’ needs, our commitment is centered around these key objectives.

    To view our LinkedIn page guidelines, please visit: http://www.terracon.com/social-media-rules/

    Industry
    Construction & Skilled Trades
    Company Size
    5,001-10,000 employees
    Headquarters
    Olathe, Kansas
    Year Founded
    1965
    Website
    terracon.com
    Social Media