Job Description

THE ORGANIZATION

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

1. Operating Programs that pilot new ideas and address local challenges;
2. Conducting original research to evaluate what works—and what doesn’t; and
3. Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org

THE OPPORTUNITY

The Center for Justice Innovation seeks a Resource Coordinator to support the Eviction Diversion Initiative (“EDI”) in Brooklyn, NY. EDI works to prevent eviction and reduce housing instability by connecting tenants to holistic, rights-based support and by mitigating the harm of court involvement through trauma-informed practice. EDI operates in landlord/tenant courts across New York City, Long Island and in Upstate New York, working to prevent eviction and mitigate the harm of housing instability by connecting individuals and families to legal, housing, and social service resources while partnering closely with courts and community providers.

Reporting to the Brooklyn EDI Project Manager, the Resource Coordinator will assist in maintaining key partnerships across housing court, legal services, and city agencies. The Resource Coordinator will also help expand and strengthen program resources—such as interventions and ongoing care coordination—while working closely with the EDI Navigators, court partners, and community service providers. The EDI Resource Coordinator is responsible for providing support to tenants facing eviction, with particular attention to individuals experiencing complex trauma, mental health challenges, and other acute challenges related to housing instability. EDI recognizes eviction and housing insecurity as traumatic events and seeks to implement trauma-informed, harm-reduction approaches that promote dignity, health, and long-term housing stability.

Responsibilities include but are not limited to:

Client Support

• Provide trauma-informed, strengths-based support to tenants facing eviction, housing instability, or displacement;
• Support individuals with complex needs (e.g., mental health challenges, substance use, histories of incarceration or homelessness) using harm-reduction, person-centered approaches;
• Support clients in navigating complex service systems, including appointment preparation, follow-up, and sustained engagement;
• Maintain up-to-date knowledge of housing-related programs, public benefits, subsidies, and community resources relevant to tenant needs; and
• Represent EDI in court, as needed.

Care Coordination/Collaboration

• Develop and maintain updated database and network of resources to meet client needs;
• Work with tenants, housing providers, and benefits administrators to support lease compliance, tenancy stabilization, and eviction prevention;
• Participate in case conferences, multidisciplinary meetings, and court-based problem-solving efforts; provide trauma-informed guidance to staff as needed;
• Participate in court-based operations and case consultations involving high-acuity or complex cases; and
• Maintain a caseload and provide consultation on clients with more complex needs.

Program Support & Administrative Duties

• Maintain timely, accurate documentation of assessments, services, referrals, and outcomes in case management systems;
• Support data collection and reporting related to service utilization, housing outcomes, and client well-being;
• Participate in team meetings, trainings, supervision, and case conferences;
• Ensure compliance with confidentiality, mandated reporting, and ethical standards;
• Participate in supervision and professional development; and
• Perform other related duties as assigned.

Qualifications:

• Bachelor’s degree and at least one year of experience in a related area, preferably involving coordinating holistic and community-based resources, providing direct client services, case management, or navigation support within housing, social services, or legal services, or a high school diploma with 3-4 years of experience coordinating holistic and community-based resources, providing direct services, case management, or navigation support in housing, social services, legal services, or related fields. Individuals with lived experience navigating housing, social services, and community-based resources are strongly encouraged to apply;
• Strong communication and interpersonal skills, with the ability to work effectively in multidisciplinary and court-based settings;
• Ability to manage a caseload, prioritize tasks, and work collaboratively with multiple partners and agencies;
• Familiarity with New York City Housing Court, NYCHA, rental subsidies, and public benefits is a plus;
• Experience with electronic case management systems and standard office software (e.g., Google Workspace, Salesforce, Microsoft Office) preferred;
• Language other than English highly desirable (Spanish, preferred); and
• Commitment to EDI’s mission and to serving tenants with professionalism and empathy.

Position Type: Full-time, working Monday - Friday from 9:00AM - 5:00PM.

Position Location: Brooklyn, New York.

Compensation: The compensation range for this position is $28.57 - $35.32 per hour, annually equivalent to $52,000 - $64,300 based on a 35-hour work week and is commensurate with experience.

Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.