Job Description

Resource Co-Ordinator

Location: Tayside, Perth & Kinross (base)
Contract: Permanent
Hours: Full Time (37)
Salary: £28,191.87

We are looking for a Resource Co‑ ordinator to provide an effective, customer‑focused service that supports the delivery of consistent, high-quality care services within a defined area.

Reporting to the Senior Resource Co‑ordinator, you will develop a strong understanding of service requirements, individuals’ needs and preferences, and staff availability and skills. By bringing this information together, you will proactively match staffing resources to service needs in a fast‑moving environment — helping to ensure effective service delivery, maximise staffing efficiency and minimise reliance on agency staff.

You will act as a central point of contact for staff deployment and rota management using Ark’s Information Management System (AIMS), working closely with local management teams and contributing to system development and continuous improvement.

Key Responsibilities

Staff Deployment & Service Delivery

• Plan, create and maintain staff rotas, ensuring they are available for staff to view in line with our agreed rota guidance

• Deploy staff to ensure contracted hours are met and service needs are covered

• Co‑ordinate cover for planned and unplanned absences

• Manage the deployment of relief staff to help minimise costs and agency use within the service

Systems, Data & Compliance

• Ensure all staff deployment is managed through AIMS in line with Ark’s deployment principles

• Monitor compliance with AIMS and provide support to improve usage

• Analyse data, produce KPI reports, and support managers to use information effectively

• Prepare Excel spreadsheets and Word documents as required

Collaboration & Communication

• Act as a first point of contact for AIMS queries across the organisation

• Build effective relationships with managers, staff, agencies and head office teams

• Work closely with Care & Support, People & Organisational Development, Finance and IT colleagues

• Support communication between services, relief staff

Learning, Development & Improvement

• Support staff induction and ongoing training in the use of AIMS

• Contribute to the development of guidance materials and system improvements

• Take part in the AIMS Working Group and support continuous improvement initiatives

You will work on a rota that includes weekend, evening and early morning hours to help support business needs.

About You

Essential

• English and Maths National 5 (pass) or SCQF Level 5

• Experience working in a fast‑paced, dynamic environment with changing priorities

• Experience developing or managing staff rotas or deploying resources

• Excellent communication and interpersonal skills

• Strong attention to detail and ability to maintain accurate records

• Confident using digital systems, including Microsoft Word and Excel

Desirable

• SCQF qualification at Level 7 or above

• Experience within social care or a similar frontline service environment

• Understanding of learning disabilities and support requirements

• Experience supporting system development or process improvement

• Experience working to KPIs and performance measures

Key Competencies

• Communication

• Teamwork

• Customer Service

• Problem Solving

• Managing Change

• Leadership

• Professional Boundaries

• Continuous Learning

Why Join Ark?

• A values‑driven organisation focused on human rights and quality support

• Supportive team environment with opportunities to learn and develop

• The chance to make a real impact on service delivery and people’s lives

In return for your valuable contribution, Ark will also offer you:

• Annual Leave Buy & Sell Scheme - Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.

• Up to 36 days paid holiday per year pro rata

• 4% Contributory pension scheme

• Cycle to Work Scheme

• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported people’s lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Practitioner or new to Social Care.

Apply now to join us at this exciting time as our service grows by clicking the link below.

Job Outline

CVs will not be considered.

Please note Ark is not a UK Visa Sponsor.

All interviews will be conducted in person on 9th June at Lochside House.

Scottish Charity No. SCO15694

Working towards equal opportunities and a diverse workforce.