Job Description

Title:

Resource Center Coordinator - Temporary Non-Benefited

Job Type:

Temporary, Non-Benefited

Company:

Health Research, Inc. (HRI) Roswell Park Division

Department:

Patient Care Experience

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)About the Role

In this meaningful, patient-facing role, you’ll help ensure that individuals and families facing cancer feel informed, supported, and cared for every step of the way.

You’ll be part of a team dedicated to enhancing the patient experience by connecting people with trusted information, compassionate support, and helpful services. Working across the Resource Center and Elevate Salon, you’ll play an important role in creating a welcoming environment and ensuring patients have access to the tools and resources they need to navigate their cancer journey with confidence. The hourly pay range for this position is $25.38 - $32.30.

What You’ll Do

In this role, you’ll balance daily operations, volunteer leadership, and patient support. Your work will directly impact how patients and families experience care.

Help oversee daily operations of the Resource Center and Elevate Salon
Train, guide, and support volunteers to deliver a warm and helpful experience
Connect patients and families with reliable, easy-to-understand cancer information
Offer compassionate support and help individuals navigate available services
Partner with teams to create and update patient education materials
Contribute to programs that improve quality of life for patients through education and outreach
Support organization-wide initiatives focused on patient experience and engagement

What You’ll Bring

We’re looking for someone who is empathetic, organized, and passionate about helping others.

A genuine desire to support patients and families during challenging moments
Strong communication skills with the ability to share information clearly and kindly
Comfort working in a patient-facing environment and building meaningful connections
Experience coordinating or supervising volunteers is a plus
Ability to stay organized and manage multiple priorities in a dynamic setting
Interest in health education, patient advocacy, or community outreach

Why You’ll Love Working Here
At Roswell Park, our mission goes beyond treatment—we’re dedicated to creating a supportive, compassionate experience for every patient and family we serve.

Purpose-driven work – Make a real difference in the lives of people facing cancer
Collaborative culture – Work alongside caring, dedicated professionals who support one another
Patient-centered focus – Be part of an organization that puts people at the heart of everything it does
Learning and growth – Gain valuable experience in patient education, support services, and healthcare operations
Welcoming environment – Help create spaces where patients feel comfortable, informed, and cared for

This is a great opportunity for someone who wants to combine compassion, education, and service into a role that truly matters.

Qualifications:

Required Education and Experience:
1. Bachelor's degree in a health-related field, Social Work, Sociology, Psychology, Human Development, Education, Communications or a related field and the equivalent of one (1) year of full-time experience in a health or education field; or
2. Associate’s degree in a health-related field, Social Work, Sociology, Psychology, Human Development, Education, Communications or a related field and the equivalent of three (3) years of full-time experience in a health or education related field; or
3. High School diploma or High School Equivalency diploma and the equivalent of five (5) years of full-time experience in a health or education related field.

NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-BenefitsandLeaves@roswellpark.org and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Grant Funding

This is a grant-funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables is required.

E-Verify Employer

Health Research Inc. (HRI) Roswell Park Division participates in the E-Verify program.