Job Description

What you'll bring to the team

Help Keep the Fun Safe at LEGOLAND® Florida Resort

At LEGOLAND® Florida Resort, every incredible family adventure begins with a safe, secure, and welcoming environment. Our Security team plays a vital role in protecting our guests, Model Citizens, and Resort assets while creating an atmosphere where families can focus on making lifelong memories.

We're looking for a dependable, service-focused Security Officer who thrives in a fast-paced environment and is passionate about safety, teamwork, and delivering outstanding guest experiences. If you enjoy solving problems, staying calm under pressure, and making a positive impact every day, we'd love to welcome you to our team.

What You'll Do

As a Security Officer, you'll help create a safe and enjoyable experience for every guest and Model Citizen by proactively protecting our Resort, responding to incidents, and providing exceptional service.

Protect Our Guests & Resort

• Patrol the Resort to maintain a safe, secure, and welcoming environment.
• Secure facilities, equipment, and Resort assets to prevent loss, damage, or unauthorized access.
• Monitor surveillance systems, access points, and guest areas while remaining alert to potential safety or security concerns.
• Conduct routine inspections of buildings, attractions, and equipment in accordance with Resort policies and procedures.
• Respond quickly and professionally to emergencies, incidents, and security concerns while enforcing Resort policies.
• Assist with monthly inspections of fire extinguishers, emergency lighting, and other life safety equipment.

Respond with Professionalism

• Dispatch and respond to radio calls throughout the Resort for security assistance and emergency situations.
• Investigate incidents, gather information, interview witnesses, document observations, and complete accurate incident reports.
• Work collaboratively with local law enforcement and emergency response agencies when needed.
• Remain calm, confident, and solution-focused while handling sensitive situations.

Deliver World-Class Guest Service

• Be a friendly, approachable presence for guests and fellow Model Citizens.
• Answer guest questions, provide directions, and assist with a variety of guest needs throughout the day.
• Demonstrate professionalism, integrity, and respect in every interaction.
• Support LEGOLAND Florida Resort's commitment to safety, inclusion, and creating unforgettable family experiences.

Qualifications & Experience

Required Qualifications

• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Strong problem-solving, decision-making, and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Valid driver's license with a safe driving record.
• Ability to successfully complete CPR, AED, and Basic First Aid training.
• Flexibility to work a variety of shifts, including evenings, overnights, weekends, holidays, and peak operating periods.

Preferred Qualifications

• One year or more of security, law enforcement, military, emergency response, or related experience.
• Previous experience in a theme park, hospitality, entertainment, or guest-facing environment.
• Florida Class D Security License (preferred but not required).
• Some college coursework is a plus.

Benefits

Pay Range

USD $16.00/Hr.