Job Description

Security Officer at Cheeca Lodge & Spa: Ensuring a Safe and Secure Paradise

Join Our Team: In the serene setting of Islamorada, Cheeca Lodge & Spa is looking for a vigilant and reliable Security Officer. This role is vital for maintaining the security and well-being of our property, guests, and team members, ensuring a safe and welcoming environment.

Key Responsibilities:

• Enforce the Emergency Action Plan (EAP) and ensure staff compliance.
• Maintain accurate logs of security activities, calls, deliveries, and guest assistance.
• Regular patrols of the property to ensure its security.
• Knowledgeable in repairing locks, safes, and elevators on the property.
• Manage security protocols for lost keys, property theft, and incident reporting.
• Handle evening deliveries and ensure their proper distribution.
• Provide a welcoming presence to guests, offering assistance as a valet and guiding them as needed.
• Uphold guest confidentiality and follow correct procedures for guest room entry.
• Promptly assist guests with their requests and ensure follow-up.
• Effectively handle security-related guest interactions and report incidents.
• Assist with training staff on the Emergency Action Plan and Safety Program.

Qualifications:

• High School Diploma or GED.
• At least 18 years old with a valid driver's license.
• Fluent in English with excellent communication and interpersonal skills.
• Ability to work under pressure and resolve concerns tactfully.
• [Preferred] Experience in a security position, computer skills, and bilingual in Spanish and English.

Join Us: If you're committed to creating a secure environment and have a passion for guest service, apply for the Security Officer position at Cheeca Lodge & Spa. Your role will be crucial in maintaining our resort as a tranquil and safe haven.