Job Description

Position: Resort Sales Agent

Department: Resort Sales
Reports to: Office & Resort Sales Manager
Employment Type: Full-Time Seasonal (Winter)
Location: Happy Valley, Big White Ski Resort

Do you have a passion for delivering exceptional guest experiences at a world-class ski resort? Do you excel in detail-oriented tasks within a fast-paced environment? Join our team as a Resort Sales Agent, where you'll play a crucial role in creating unforgettable mountain adventures for visitors to Big White Ski Resort.

Key Responsibilities:

• Assist both new and existing customers in planning their dream ski vacation
• Handle reservations, modifications, cancellations, and address customer inquiries promptly and professionally via phone, email, and webchat
• Provide personalized recommendations on accommodation, lift tickets, lessons, equipment rentals, airfare and airport transportation
• Build and sell comprehensive packages tailored to each guest's needs, including accommodation, lift tickets, lessons, rentals, airfare, and transfers
• Offer after sales support via phone, email and webchat for all Big White Ski Resort core products: lift tickets, ski & board lessons and equipment rentals
• Stay up-to-date with product offerings, promotions, and resort policies to ensure accurate information is provided to customers
• Collaborate closely with other Big White departments, to ensure seamless guest experiences
• Assist with administrative tasks, including running reports, and maintaining accurate records, as requested by management
• Embrace opportunities for continual learning and development, including familiarizing yourself with new products and procedures.
• Handle guest complaints and feedback in a timely and professional manner, referring to a supervisor or manager when necessary
• Provide outstanding customer service, demonstrating excellent communication skills and high attention to detail

Preferred Experience/Skills:

• Previous experience in administration, contact centre operations, or hospitality
• Strong customer service orientation with a passion for exceeding guest expectations
• Ability to multitask and complete a varied number of tasks in a day
• Excellent communication and interpersonal skills
• Microsoft Office proficiency is an asset
• RTP One Resort experience is an asset
• Maestro PMS experience is an asset
• Ability to learn and adapt quickly to new systems and processes
• Effective time management and organizational skills
• Team player with a positive attitude and willingness to collaborate
• Fluency in a second language is an asset

Physical Demands:

• Ability to sit for extended periods at a computer workstation
• Occasional lifting up to 20 pounds may be required

Employee Perks:

• 4 x 10 hour shifts with 3 days off each week
• FREE season pass for unlimited skiing and riding at Big White
• FREE ski/snowboard group lessons and 50% off private lessons
• FREE and discounted lift tickets for friends and family
• FREE and discounted lifts tickets at other mountain resorts
• FREE access to the staff fitness facilities (weight room and aerobics room)
• Discounts on Food & Beverage
• Discounts on Retail and Rentals
• Friends & Family Discounts on Central Reservations accommodation
• Employee appreciation events, incentives and recognition through the season

Start Dates: September 21st & October 19th, 2026

Wage: $21.00 per hour

Location: Big White Ski Resort