Job Description

Location: Islamorada, Florida Keys

Join our dynamic team at Cheeca Lodge and Spa, an exceptional resort nestled in the serene beauty of Islamorada, Florida Keys. We are seeking enthusiastic Servers to provide exceptional and personalized service to our valued guests in our renowned restaurant. If you are passionate about delivering top-notch hospitality, we invite you to be a part of our team and create memorable dining experiences in our beautiful tropical setting.

Job Responsibilities:

• Extend warm greetings to guests, ensuring a welcoming and personalized service from the moment they arrive.
• Efficiently take and process food and drink orders, catering to special requests, and promptly checking for guest satisfaction throughout their dining experience.
• Maintain attentive and courteous service, consistently upholding Cheeca Lodge and Spa's high service standards.
• Perform essential duties, including opening and closing tasks, restocking, and ensuring cleanliness in accordance with health standards.
• Possess a thorough understanding of the menu, daily specials, and the restaurant's unique offerings to provide informed recommendations to guests.
• Address guest inquiries and resolve any issues with a positive and professional approach.
• Maintain a clean and professional appearance at all times and actively participate in team briefings.

Skills and Experience:

• Must be at least 18 years old.
• Previous Server experience in the hospitality or restaurant industry.
• Basic computer literacy.
• Fluent in English, with a basic knowledge of food and beverage;
• Ability to work effectively under pressure and maintain a professional demeanor.
• No head/neck/face tattoos or facial piercings

Benefits for Full-Time Employees:

• Paid Time Off and 8 Paid Holidays
• 401(k) retirement plan with employer matching.
• Comprehensive dental, health, and vision insurance.
• Employer Paid Short Term Disability
• Employee discounts at Northwood Hotels.
• Flexible spending and health savings accounts.
• Life insurance coverage.
• Accidental Death & Dismemberment (AD&D) insurance.

Join our dedicated team and become an integral part of the Cheeca Lodge and Spa family, where you'll have the opportunity to provide outstanding service in our tropical paradise.

Qualifications

The restaurant server is second only to the quality of the food in creating positive memorable culinary experiences. Guest service is the first and primary responsibility. Everything the server does is done to delight guests.

Education
* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age
* One year in the hospitality or restaurant industry
* Basic computer skills
* Must be able to speak, read and write English and have basic food/beverage knowledge
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints