Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for ensuring guest satisfaction, and maintaining service standards, cash control accountabilities and cleanliness of all associated areas including Activity Center, Movie Theatre, Arcade, Fitness Center, Pools and all outdoor amenities This individual will work in multiple areas monitoring and providing exceptional customer service in the Arcade, Amenities, and Fitness Center.

ESSENTIAL DUTIES AND TASKS

• Overseeing and ensure guest satisfaction in the amenities area such as Fun Zone (water slide, rock climbing and more), miniature putt-putt golf area, arcade, cabanas and more.
• Consistent cleaning of Activity Center, Arcade, Pools, Amenities including but not limited to dusting, vacuuming, hosing of decks, pick up trash, sanitizing, window washing, scrubbing tiles, empty and re-bag trash bins.
• Inspect pool areas daily, including but not limited to, test emergency pool phones, inspect all ladders, handrails, pool deck, floor grates, handicap lifts, first aid kits, life saving devices.
• Enforcement of rules and regulations in all areas, including occupancy levels and full knowledge of 911 emergency procedures.
• Performs other tasks as assigned, including room inspections.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• Demonstrated experience interacting with children and families
• Experience in a theme park, parks and recreation, hospitality or resort environment are desired
• Custodial experience preferred
• Prior cash handling experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• Familiarity with water safety, CPR/AED certification a plus

QUALIFICATIONS

• Participates in proactive team efforts to achieve departmental and company goals
• Ability to follow procedures and guidelines in accomplishing tasks
• Ability to be self-directed
• Skill in attention to detail
• Effectively communicate in English
• Moderate decision-making is required under limited supervision.
• Excellent customer service skills and cash handling experience.
• Must be able to communicate basic resort information to owners and guests.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

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