Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

• Opening Date: January 1998

• # of Rooms: 246 (114 two-bedroom Villas and 18 one-bedroom Villas)

• Residential: Four Seasons Residence Club Aviara (FSRCA) is a unique stand-alone Timeshare business model with a rental program managed by Four Seasons.

Unique Residence Club Elements & Bespoke Positioning:

• FSRCA transitioned to a stand-alone residential operation in June 2010 after Park Hyatt began managing the hotel. FSRCA celebrated its 25-year anniversary in 2024.

• FSRCA has approximately 3,575 owners that purchased a floating deed (interval), allowing them use of a two-bedroom unit for 7 nights. Size of the units are 1,675 sq. ft. Residence Club owners own time but do not physically own a unit.

• There are 6,864 intervals, the developer sold out the project in 2010.

• FSRCA owners check in on Friday, Saturday or Sunday, weekends are very demanding on the operation.

• FSRCA has two seasons, Platinum and Gold. Platinum Seasons runs June 15th – October 15th, July & August occupancy exceeds 90%. All FSRCA owners pay an annual assessment in order to utilize their interval.

• The local team manages the rental program with annual revenue of $6m (based on approx. 25 keys per night)

• In 2015, FSRCA underwent a $7.5m renovation; adding a three-meal restaurant and a Spa with three treatment rooms.

• In 2019, FSRCA completed the development of 2.2 acres, including a recreational center, employee parking and storage.

• In 2024 & 2025, FSRCA completed Villa, Clubhouse, and Fitness Center renovation, approx. $22.5m

Current Leadership Requirements

General

• Four Seasons Residence Club Aviara operates both a timeshare business and a rental program (25 keys/day, $6M annual revenue). The rental program leverages Four Seasons global distribution channels to market villas.

• The Resort Manager will lead the Food & Beverage division, including a three-meal restaurant, barista/pastry bar, two pools, in-villa dining, and expansion of the catering business.

• Build strong relationships with the HOA Board of Directors and actively support owner engagement, recognition, and community initiatives.

• Play a key role in HOA governance; residential operations experience is preferred.

• Serve as an ambassador for rental guests, including ELITE guests, and oversee the Residence Club operation in the absence of the VP/GM.

• Partner with Villa Sales, Marketing, and PR to enhance guest experiences, strengthen market positioning, and drive awareness in the San Diego market.

• Collaborate with the DOO and CDC to evolve F&B offerings and grow catering revenue.

Key Experience & Skills Required

• Strong Food & Beverage leadership with a track record of driving innovation, elevating service standards, and delivering exceptional offerings.

• Passion for guest experience excellence, creating innovative amenities, programming, and services that deliver memorable owner and guest experiences.

• 3+ years of senior hospitality leadership experience (Resort Manager, Hotel Manager, Director of Operations, or similar), overseeing multiple teams and resort, hotel, or residential operations.

• Proven ability to motivate, develop, and inspire teams while fostering accountability, collaboration, and continuous improvement.

• Authentic and strategic leadership style that builds trust, drives results, and aligns teams with business objectives.

• Positive, results-oriented mindset with strong adaptability, sound judgment, and exceptional communication skills.

• Deep understanding of luxury hospitality standards with a strong attention to detail and commitment to service excellence.

• Strong operational and financial acumen, including budgeting, forecasting, labor planning, and performance management.

• Excellent relationship-building skills with the ability to engage owners, guests, associates, and business partners.

• Commitment to continuous improvement through feedback, industry trends, and operational insights.

People

• Lead a highly tenured workforce with a visible, approachable leadership style that values long-serving employees while fostering an inclusive, high-performing culture.

• Serve as a culture carrier and mentor, modeling Four Seasons values of trust, accountability, recognition, collaboration, and operational excellence.

• Inspire, align, and develop both established and emerging leaders, driving consistency and strong cross-functional partnership.

• Build future leadership capability through coaching, mentorship, succession planning, and talent development.

• Lead effectively through change, labor complexities, growth, and operational evolution while maintaining strong employee engagement and retention.

• Build credibility and strong relationships with employees, residents, ownership, the Board of Directors, and corporate partners to preserve Aviara's culture and long-term success.

Product

• Provide strategic leadership for Food & Beverage as Aviara reimagines its culinary and beverage offerings.

• Elevate the Residence Club experience through innovation and enhancements that strengthen guest and owner satisfaction.

• Lead the planned 2028 renovation of the Residence Club's signature restaurant in partnership with ownership, the Board, Four Seasons corporate leadership, and project teams.

• Drive the growth of catering and event services on the resort's 7,000-square-foot recreational lawn, creating new guest experiences and revenue opportunities.

• Champion owner and guest recognition programs and innovative service offerings that further differentiate Aviara in the luxury market.

• Partner with operational leaders to improve Guest Experience Survey (GES) results and overall satisfaction metrics.

• Collaborate on capital improvement projects and long-term asset preservation initiatives to support the property's strategic vision.

Profit

• Demonstrate strong financial stewardship within a not-for-profit HOA operating model governed by Board-approved budgets.

• Balance exceptional owner and guest experiences with disciplined expense management and long-term financial sustainability.

• Drive labor optimization, cost controls, operational efficiencies, and resource allocation while maintaining Four Seasons service standards.

• Identify and execute revenue-generating opportunities to support the continued success of the Residence Club.

• Partner effectively with the Board and ownership to ensure sound financial decision-making and responsible asset management.

What We Offer

• Annual Salary Range: $175,000 - $200,000

• Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan

• Vacation Pay, Sick Pay, Holiday Pay, Disability Coverage and Life Insurance

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf