Job Description

Are you ready to take the next step in your career? Do you want to work for a company that values its team members and encourages you to achieve your best? Hilton Grand Vacations has a place for you. At HGV, we will help you reach your goals and build your future.

Hilton Grand Vacations is seeking for a Full Time Year-round Housekeeping Manager to join our team at Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN. Nestled in the foothills of the Great Smoky Mountains, this resort offers spacious suite accommodations, scenic mountain views, resort-style amenities, and convenient access to popular attractions, outdoor adventures, and world-famous entertainment in Pigeon Forge. This position will provide the Housekeeping Manager the opportunity to lead the housekeeping department's efforts to ensure compliance with standards of operation, quality, and superior service to guests and owners. Don't miss out on this amazing opportunity to advance your career and work in a truly remarkable setting!

We have been the exclusive timeshare brand of Hilton for over 30 years, catering to over 725,000 travel enthusiasts globally. At HGV, our primary focus is to provide our members and guests with outstanding vacation ownership options, coupled with unparalleled services and benefits.

Here’s why you will love It here

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Main Responsibilities:

• Leads the housekeeping team by encouraging a supportive atmosphere.
• Acts as lead for the department and manages and coordinates all departmental team members in their various work assignments.
• Maintains a positive collaborative work environment between staff and management.
• Routinely inspect units to ensure they are in compliance with the standards of cleanliness.
• Orients and trains employees on departmental and position procedures and functions.
• Coordinates with third party housekeeping to ensure all brand standards are being meet.
• Assists in the maintenance of a continuous and forward-thinking cleaning plan, ensuring all areas of the property are cleaned.
• Other duties and special projects as assigned.

Qualifications

What are we looking for:

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School/GED
• Strong leadership capabilities including the ability to empower, develop, inspire, and engage staff in a positive manner that produces business results.
• Able to communicate optimally through written and verbal means, build and maintain positive relationships, and ability to work independently and as part of a team.
• 3-5 years of related experience.
• 3+ years of Supervisory experience.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, being awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Main Responsibilities:

• Leads the housekeeping team by encouraging a supportive atmosphere.
• Acts as lead for the department and manages and coordinates all departmental team members in their various work assignments.
• Maintains a positive collaborative work environment between staff and management.
• Routinely inspect units to ensure they are in compliance with the standards of cleanliness.
• Orients and trains employees on departmental and position procedures and functions.
• Coordinates with third party housekeeping to ensure all brand standards are being meet.
• Assists in the maintenance of a continuous and forward-thinking cleaning plan, ensuring all areas of the property are cleaned.
• Other duties and special projects as assigned.

Qualifications

What are we looking for:

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School/GED
• Strong leadership capabilities including the ability to empower, develop, inspire, and engage staff in a positive manner that produces business results.
• Able to communicate optimally through written and verbal means, build and maintain positive relationships, and ability to work independently and as part of a team.
• 3-5 years of related experience.
• 3+ years of Supervisory experience.

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.