Job Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Resort Host (Front Desk) is a unique position in which you will be responsible for Front Desk and Concierge Services. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. You will be the first impression providing a unique check-in experience utilizing advanced technology to ensure an exceptional personalized service to all guests, that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail. 

Must have a flexible schedule and open to work weekends and holidays.
Shift hours- 3:00pm - 11:00pm

What you have 

• High School diploma or higher

• Previous hospitality experience preferred

• Excellent customer service skills

• Excellent communication skills, both verbal and written

• Ability to use technology e.g. tablets, iPads 

What you’ll do 

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique

• Assist with guest luggage to be taken to the rooms

• Provide room quotes and upsell to guest when possible

• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name

• Responsible to know all functions to showcase the hotel to each guest

• Maintain guest confidentiality

• Share knowledge of events and features within the resort

• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond

• Maintain knowledge of hotel and brand rewards

• Provide local information for shopping, dining, nightlife, and recreational destinations

• Receive, store, and deliver luggage and mail

• Run errands for guests

• Make travel arrangements for guests to include sightseeing and other tours

• Assist with coordination between Housekeeping and Front Desk

• Verify charges / collect payment from guests for room stays

• Respond to guest inquiries

• Follow scheduled shifts and follow break and lunch requirements

• Report any suspicious activity or unusual items in room

• Report any irregular behavior from guests in public areas and or in room

• Ability to take initiative and handle assignments with limited supervision

• Follow all hotel policies and procedures as outlined in the team member handbook

• Maintain cleanliness and order of work area

• Complete any other duties assigned by a manager or supervisor

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

About Us

A legacy defined by an emotional connection between our location and nautical orientation. Waterline is “the level reached by water, visible as a line on a boat, beach or bank” – where two things come together and exist harmoniously in the same space. Embodying the spirit of Anna Maria Island, Waterline Villas & Marina builds on the Old Florida heritage that so many visitors hold dear while offering new experiences and distinct amenities in a modern resort. The resort features 37 stylish two-bedroom villa-condos with gourmet kitchens and a 50-slip marina.

Physical Demand

• Ability to sit or stand for extended periods of time

• Ability to bend

• Ability to lift, pull 40 lbs

• Ability to communicate clearly

• Ability to work long hours as needed

Mental Demands 

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the office, the hotel, and the community

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.