Holiday Inn Club Vacations

Resort Experience Associate-Signature Collection

Holiday Inn Club Vacations  •  Galveston, TX (Onsite)  •  4 days ago
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Job Description

Benefits Available After 90 Days:

  • 401k Retirement
  • Insurance
  • Paid Time Off
  • Tuition Assistance
  • Room Discounts Worldwide
  • ClubGo Membership (Free Vacations) & Much More

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This Concierge is responsible for delivering an exceptional guest and owner experience and is empowered to address a wide range of guest needs and challenges. The role requires consistently meeting or exceeding service expectations while maintaining a positive, friendly, and welcoming “at your service” environment each day. Additionally, this individual will support Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages. The Concierge is expected to acknowledge every guest with a warm smile and greeting, following established service guidelines to ensure a memorable and elevated experience.

ESSENTIAL DUTIES AND TASKS:

  • Provide exceptional service to Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages.
  • Demonstrates a high level of service.
  • Cleaning
  • Confirmation and delivery of services and/or products.
  • Stocking
  • Partner with resort outlets to assist the guests/owners.

EDUCATION and/or EXPERIENCE

  • GED or high school equivalent

QUALIFICATIONS

  • Must have a strong knowledge of the Resort amenities and activities that occur.
  • Ability to be self-directed with attention to details.
  • Must possess the ability to provide a high level of service consistently.
  • Ability to work as part of a team and individually on occasion.
  • Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.
  • Has worked in a fast pace and moderate to high stressful environment.
  • Must have knowledge / understanding of current PMS system.
  • Must be at least 18 years of age or older.

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Holiday Inn Club Vacations

About Holiday Inn Club Vacations

Go Further at 28+ Resorts. 🌴🗻🏖️❄️

Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members.

It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property.

Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand.

Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do.

But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part.

Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.

This is our family. This is our 40th.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Orlando, Florida
Year Founded
1982
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