Job Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Resort Concierge

Kalahari Resorts & Conventions is seeking a Concierge In this role, you will be responsible for creating a welcoming first impression of Kalahari Resorts. You’ll provide current information about the resort, local areas, attractions and events as well as greeting guests, assisting with questions, and providing recommendations. 

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll [1–2 sentences on how this specific role contributes to the guest/associate experience]. 

*** Position starting as early as September. ***

Pay Rate - $16 - $18/Hr.

Key Responsibilities 

• Be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rentals, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such. When appropriate, make it a priority to recommend in-house services first before sending them to outside vendors for the same service.
• Maintain a current listing of local and area attractions, special events, activities, transportation guides, churches, sports arenas, etc.
• Provide hours of operations for all restaurants, lounges and shops within the resort.
• Provide information, maps and directions as required.
• Be familiar with all in-house groups and activities.
• Maintain lobby reader boards.
• Maintain all property brochure racks, order and restock when necessary.
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
• Provide personalized phone calls to VIP's and other designated guests welcoming them to the resort.
• Communicate all daily functions and their location in the hotel in order to assist and direct guests.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the resort.

What We’re Looking For 

• We do require a high school diploma or equivalent and/or at least one year of progressive experience in a hotel, resort or customer service-related field.
• Must have a valid driver's license.
• Computer experience is required.
• Must have extensive knowledge of the area and be able to give directions clearly.
• Must be proficient in Windows software, and copy, fax, and telephone equipment.
• A customer service background is preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.