Job Description

Are you passionate about providing exceptional service and maintaining beautiful, well-kept communities-Do you take pride in ensuring residents enjoy a safe, welcoming, and well-maintained environment?

About Us

Established in 1977, Palm Lake Group is a proudly Australian, family-owned company with extensive experience in developing, constructing and managing Lifestyle Resorts, Retirement Villages and Aged Care Facilities in Australia. Our resorts are more than just somewhere to live they are vibrant communities designed for those seeking a lifestyle filled with comfort, connection, and opportunity. We are committed to providing high-quality homes, exceptional service, and vibrant communities that inspire and excite our residents.

Join us in redefining over-50s living.

Position Details:

Palm Lake Resort Willow Lodge is seeking dedicated and hands-on Caretaker Couple to manage our resort’s operations, provide outstanding service to residents, and ensure the smooth functioning of the resort.

The Resort Caretaker role is made up of 2 full time positions to cover the full scope of administrative & operational requirements of the role. Reporting to, and supported by, the Resort Operations Manager, our Resort Caretakers play a critical role in leading our on site teams to success & providing the iconic Palm Lake lifestyle for our residents.

Responsibilities:

As Resort Caretakers, you will be responsible for a wide range of administrative & operational tasks to maintain the resort's high standards, including:

• Maintain the resort’s cleanliness, security, presentation, and overall upkeep, including grounds, common areas, facilities, and amenities.
• Perform and coordinate general maintenance, repairs, groundskeeping, pest control, and operation of equipment including mowers, trimmers, and pool facilities.
• Supervise and train staff, ensuring safe work practices and compliance with health, safety, and quality standards.
• Support day-to-day resort operations, resident assistance, facility checks, waste management, and emergency response.
• Assist with meal service and support the delivery of resident activities and transport, including driving the resort bus when required.
• Complete administrative tasks including reception support, timesheets, utility readings, and record keeping.
• Support the sale of pre-loved homes by handling enquiries, conducting tours and assisting with resident onboarding and handovers.
• Promote and uphold Workplace Health & Safety standards and compliance throughout the resort.

• Respond to emergency incidents, and ensure the resort remains secure.

• Deliver friendly resident service while fostering a positive community atmosphere and enhancing the resort’s reputation.

What We’re Looking For:

We are looking for someone who shares our values and belief that respect, passion, community, impact & safety underpin all the work we do.

To succeed in this role, you will bring:

• 3-5 years experience in a caretaking, facilities, maintenance, groundskeeping or village/resort management role.
• Experience performing general maintenance, gardening and property upkeep tasks across a residential, hospitality or resort environment.
• Previous experience supervising, training or coordinating staff and contractors.
• Current unrestricted driver’s licence with confidence driving larger vehicles or buses.
• Administrative experience, supported by strong computer literacy & working knowledge of Microsoft Suite.
• Ability to safely operate and maintain groundskeeping equipment and tools.
• Strong understanding of Workplace Health & Safety requirements and safe work practices.
• Strong customer service and interpersonal skills, with the ability to build positive relationships with residents, families and visitors.
• Demonstrated conflict resolution and problem-solving skills with the ability to handle sensitive matters professionally.
• Ability to respond calmly and effectively in emergency situations.
• Positive, proactive and hands-on approach with a strong commitment to maintaining high presentation and service standards.
• Proven ability to manage multiple priorities and work independently with strong organisational skills.
• Excellent written & verbal communication skills

Why Join Us?

At Palm Lake Resort, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration package - including accommodation & utilities
• Work-life Balance with flexible working hours.
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Supportive team culture – Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

How to Apply

This role is available for an immediate start so if this sounds like the role for you, apply now to submit your CV.

Please note that this role is subject to a pre-employment medical check.

Only shortlisted applicants will be contacted.