Job Description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Reporting to the Resort Activities Manager, the Resort Activities Coordinator provides administrative, systems, revenue, and operational support for the Resort Activities department.

This role serves as the department's Guest Experience Platform (UrVenue) Champion, ensuring activity products, schedules, inventory, pricing, and booking information are accurate and optimized for guest engagement and revenue performance. The Coordinator will also support the operation of the Adventure Center (opening May 2027), helping coordinate programming, guest inquiries, guide utilization, equipment readiness, activity departures, and interdepartmental communication.

The successful candidate is highly organized, detail-oriented, self-motivated, and able to balance administrative responsibilities with the needs of a dynamic guest-focused operation.

Key Responsibilities

• Deliver professional, engaging service to guests and colleagues.
• Manage and maintain Resort Activities products and inventory within the Guest Experience platform (UrVenue).
• Monitor participation, capacity, revenue, and booking trends to identify opportunities for improvement.
• Coordinate guide schedules, activity availability, and operational readiness.
• Support Adventure Hub operations, programming, equipment, and guest flow.
• Provide administrative support, including scheduling, documentation, communications, and record management.
• Coordinate onboarding, training administration, certifications, and colleague records.
• Assist with recruitment and onboarding processes.
• Ensure accurate activity information is communicated across guest-facing and internal platforms.
• Collaborate with hotel departments to support guest, group, and special-event programming.
• Assist with seasonal activities, events, and new program initiatives.
• Support purchasing, invoice tracking, budget monitoring, and inventory management.
• Maintain operational, safety, training, and compliance documentation.
• Compile departmental reports and monitor key performance indicators.
• Review guest feedback and escalate operational or safety concerns as required.
• Provide frontline support including reservations, check-in, registrations, and guest inquiries.
• Maintain strong knowledge of resort activities, facilities, and local attractions.
• Follow all safety and operational procedures and perform other duties as assigned.

Qualifications

• Previous experience in hospitality, recreation, guest services, administration, or a related field.
• Strong organizational, administrative, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office; experience with reservation, activity management, or similar systems is an asset.
• Self-motivated, detail-oriented, and able to work independently while delivering exceptional guest service.
• Current Standard First Aid and CPR certification, or ability to obtain certification within a designated period.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and statutory holidays according to operational requirements.
• Ability to work indoors and outdoors in changing mountain weather and perform occasional physically demanding duties, including lifting up to 25 kilograms.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.