Job Description

Why Walmart?

At Walmart, we're building a workplace where every associate feels they belong and can do their best work. We're committed to creating a safe, healthy environment for our teams and customers. When you join us, you're part of a mission that matters — one where your contributions directly impact the wellbeing of thousands of people every single day.

As a Resolution Specialist, you'll be the bridge between our Fulfillment Centers and Seller Support teams, helping resolve issues and disputes with professionalism and care. You'll support sellers and business partners with processes, tools, payments, policies and operational workflows. Your expertise in marketplace and fulfillment operations will help keep things running smoothly. You'll manage sensitive situations while building positive, lasting relationships. This role is perfect for someone who thrives on helping others succeed.

Key Responsibilities

• Investigate and resolve seller disputes with accuracy, fairness, and full compliance with company policies, ensuring well-supported, data-driven decisions.
• Conduct thorough case reviews by analyzing evidence, identifying fraud or risk patterns, and maintaining detailed, error-free documentation.
• Communicate professionally and clearly in all written reports and seller interactions, maintaining objectivity while demonstrating empathy.
• Identify trends and proactively mitigate risk by recognizing recurring dispute patterns and recommending preventative solutions.
• Collaborate cross-functionally to align on business priorities, execute resolutions efficiently, and support continuous process improvement.
• Uphold ethical standards and compliance by modeling integrity, supporting policy adherence, and contributing to a fair and unbiased dispute resolution process.

Work Schedule:

Work schedule aligns with standard business hours. Specific arrangements may vary by location and will be discussed during the interview process

Facility Location:

5259 W 500 N McCordsville, IN 46055

Qualifications

Minimum Qualifications

• At least 1–2 years of experience in a marketplace, seller support, or fulfillment center environment.
• Experience supporting sellers or users with processes, tools, payments, policies, account issues, inventory, shipping, or operational workflows.
• Working knowledge of distribution center or logistics operations, including inventory management and order fulfillment processes.

Preferred Qualifications

• Experience working directly with sellers or business partners in a professional, customer-facing capacity.
• Proven ability to resolve seller issues and disputes while serving as a liaison between Fulfillment Centers and Seller Support teams.
• Strong professional communication skills, with the ability to manage sensitive situations and maintain positive seller relationships.

Additional Information

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.