RESPONSIBILITIES
The Resolution Coordinator will conduct operational role-based training for all new hires within PBS. This position will assist the Executive Director and Assistant Directors to provide support within several functional working teams; billing, collections, customer service, cash posting and refunds. The Resolution Coordinator will develop, reviews and maintain all standard operating procedures used within PBS.
EDUCATION/EXPERIENCE
1. Minimum of 3-5 years in a hospital or physician billing office and/or patient access.
2. High school diploma or equivalent is required.
3. Knowledge of medical terminology and billing/collection practices.
4. Ability to read and interpret insurance explanation of benefits (EOBs).
5. Knowledge of payer edits, rejections, rules, and how to appropriately respond to each.
6. Accuracy in identifying the cause of rejections/denials and selecting the most appropriate method for resolution.
7. Demonstrated proficiency with timely and successful appeals to insurance companies.
8. Ability to create professional correspondence to insurance companies and patients.
University Health is the only locally owned health system in San Antonio. For more than 100 years, University Health has been here to heal, improve health, train the next generation of medical professionals and ensure the people of San Antonio, Bexar County and South Texas have access to primary and advanced specialty care close to home.
Almost 11,000 employees and more than 1,200 physicians provide specialized services, including the region’s only Level I trauma center for both adults and children, and maternal and neonatal intensive care centers designated at the highest levels by the State of Texas.
As the region’s only academic health system, University Health is a hub of innovation and discovery, committed to delivering patient-centered, culturally competent, high-quality and compassionate care, based on a strong foundation of outcomes‐based research and innovative teaching.
Learn more at UniversityHealth.com. Follow us on Facebook, Instagram and X.
