Job Description

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Who are we?

Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts.

Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top-tier hospitality, offering incredible dining, a world-class golf course, spa services, outdoor pursuits, and immersive local experiences.

The main responsibility of the Housekeeping Manager is to coordinate the daily operations of the Residential Housekeeping dept , ensuring the highest level of service through effective communication, leadership, and follow-up. The Resindential Housekeeping Manager plays a key role in managing the team, providing guidance, training, and fostering a productive work environment. They are also responsible for overseeing staffing schedules, resource allocation, and maintaining departmental budgets to ensure optimal efficiency.

In addition, the Resindential Housekeeping Manager acts as a liaison between the Housekeeping department and other areas of the organization, such as Member Services, Experience, Maintenance, Security, and Food and Beverage. This coordination ensures that the team consistently upholds the Club's high standards of presentation, cleanliness, and safety. Regular performance evaluations and continuous improvement processes are also managed to ensure that service delivery exceeds expectations and aligns with DLC goals.

Key Responsibilities

• Deliver exceptional, professional, and courteous service to ensure a positive experience for Members and Prospects.
• Manage all incoming calls for the Housekeeping department, logging, communicating, and addressing messages, information, and requests accurately and in a timely manner.
• Process service requests, delegate tasks to appropriate team members, and monitor the completion of assigned duties to ensure they are performed efficiently and in accordance with departmental standards.
• Manage day-to-day operational challenges, addressing issues as they arise and communicating them to the management team, taking proactive steps to resolve problems promptly.
• Supervise housekeeping staff by providing leadership, training, and guidance to ensure team members understand and meet service expectations and departmental goals.
• Oversee daily housekeeping activities, including office opening/closing, daily task assignments, public area inspections, and evening service duties. Ensure that all tasks are completed according to established standards.
• Maintain a comprehensive understanding of all housekeeping services, Club facilities, and operating hours, ensuring staff is well-informed and able to address inquiries or requests effectively.
• Oversee the housekeeping inventory, ensuring accurate stock levels, timely replenishment, and efficient management of cleaning supplies and equipment.
• Collaborate with management to order supplies and equipment, ensuring adherence to budgetary constraints and cost-effective purchasing practices.
• Generate operational reports and assist in analyzing performance data to help streamline departmental activities and improve service delivery.
• Perform regular inspections of public areas and staff performance to ensure cleanliness, safety, and overall quality standards are maintained.
• Identify and recommend improvements to operational processes to increase efficiency, productivity, and cost savings within the department.
• Ensure compliance with applicable safety standards, regulations, and housekeeping protocols.
• Enforce safety measures and maintain a safe working environment for all staff.
• Set clear expectations for housekeeping staff performance, monitor progress, provide feedback, and implement corrective actions as necessary to meet departmental objectives.
• Respond to unexpected spills, special requests, and members needs in a timely and professional manner, ensuring members satisfaction at all times.
• Foster a collaborative, positive work environment by promoting teamwork, recognizing individual and team achievements, and supporting staff development through training and mentorship.
• Work closely with other departments (such as Member Experience and Maintenance) to ensure seamless service delivery and resolution of any issues that may affect the overall member experience.
• Ensure adherence to environmental policies and sustainability initiatives, promoting eco-friendly practices within the department.
• Address and resolve operational issues or crises, including staffing shortages, unexpected member requests, or facility-related problems, with quick decision-making and a calm demeanor.
• Utilize housekeeping management systems and software to streamline operations, track inventory, and improve departmental efficiency.
• Collect and review glitches and feedbacks from Members and Prospects to identify areas for improvement and implement necessary changes to elevate service standards.
• Assumes the managerial responsibilities in the absence or during the vacation of the manager.

Qualifications

• 3-5 years’ previous experience in a similar role within the hospitality or resort industry.
• Previous coordinator/supervisor experience in hotel operations or housekeeping
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with housekeeping software, Microsoft Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than 25 kgs.

What do we offer?

Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.

If you have what it takes and want to build a career , this is the place for you!

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