Job Description

Resilience Officer | 11311 | Permanent Contract x 2 | 37 hours per week | £38,510 to £40,444 per annum (Scale I) | Norwich

Help shape the future of resilience in Norfolk

We're looking for two talented and motivated Resilience Officers to join our ambitious and collaborative Resilience Team at Norfolk County Council (NCC).

This is an exciting opportunity to help strengthen resilience across Norfolk's communities, services and partnerships. Working across NCC, the Norfolk Resilience Forum (NRF) and a wide network of partner organisations, you will play an important role in helping Norfolk prepare for, respond to and recover from emergencies, major incidents and wider disruptions.

Norfolk is a unique and challenging resilience environment. From flooding, coastal risks and severe weather to cyber incidents, infrastructure disruption and public health emergencies, the county faces a diverse range of risks that require strong partnerships, innovative thinking and effective planning. As part of our team, you will help make a real difference to the resilience of Norfolk's communities and essential services.

About the team

The NCC Resilience Team provides organisational resilience leadership and supports multi-agency resilience activity through the NRF. We work closely with local authorities, emergency services, health partners, government agencies, voluntary organisations and community groups to strengthen preparedness, response and recovery arrangements across Norfolk.

We are building a modern resilience function that combines emergency preparedness and business continuity with organisational resilience, community resilience, risk management, organisational learning, recovery planning, data and insight, training and exercising, and continuous improvement.

About the roles

We are recruiting two Resilience Officers who will work across a varied portfolio of resilience activities.

Successful candidates will contribute to areas including:

• Emergency preparedness and planning
• Business continuity and organisational resilience
• Risk management and organisational learning
• Community resilience and recovery
• Training and exercising
• Project delivery and service improvement
• Multi-agency partnership working
• Emergency response arrangements

While all officers contribute across the team's work, each postholder will normally lead or support a defined portfolio of projects, partnerships and service areas. Current portfolios may include organisational resilience, local authority partnership working, community resilience, emergency preparedness and wider resilience improvement programmes.

About you

We're interested in people who can build relationships, deliver change and help solve complex problems.

You may already work in resilience, emergency management or business continuity. Equally, you might bring transferable experience from local government, health, emergency services, infrastructure, military, project management, policy, organisational development, risk management, training or related fields. We welcome applications from people who can bring fresh perspectives, new ideas and transferable skills that help strengthen resilience across Norfolk.

We're looking for people who can demonstrate:

• Strong partnership and stakeholder engagement skills
• Project delivery and organisational skills
• Analytical thinking and sound judgement
• Excellent written and verbal communication
• The ability to work collaboratively and influence others
• Curiosity, initiative and a commitment to continuous improvement
• The ability to remain calm and effective in challenging situations

Most importantly, we're looking for people who share our commitment to helping communities, organisations and partnerships become more resilient.

What we offer

• A varied and rewarding role with real public impact
• Opportunities to work with senior leaders and partner organisations across Norfolk
• Involvement in major exercises, emergency response and recovery activities
• Opportunities for professional development and training
• Hybrid and flexible working arrangements
• A supportive and collaborative team culture
• The opportunity to help shape the future of resilience in Norfolk

Hybrid and flexible working arrangements are available. This is a highly collaborative role involving regular engagement with colleagues, partners and communities across Norfolk. To support effective teamworking, learning, relationship building and operational readiness, postholders should expect to spend a significant proportion of their working time attending NCC and partner locations, typically around 60% of working time.

Find out more

For an informal discussion about the role, please contact:

Stuart Garman Day - Head of Resilience stuart.garmanday@norfolk.gov.uk

Apply now

Join a modern, forward-looking resilience team and help build a safer, more prepared and more resilient Norfolk.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 15 October 2026 23:59

All other applicants closing date: 22 October 2026 23:59

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.