Job Description

The Role

The Residential Valuations Administrator will support the residential valuation team in delivering high-quality service to clients by coordinating administrative processes, managing valuation workflows, and ensuring all reports and documentation are accurate, compliant, and delivered on time. This role is essential in maintaining operational efficiency and upholding professional standards in a fast-paced, client-focused environment.

Key Responsibilities

• Coordinate and manage the administrative lifecycle of residential valuation instructions, including job setup, progress tracking, and closing.

• Liaise with banks, financial institutions, clients, and internal stakeholders to confirm valuation requirements and ensure timely delivery.

• Prepare and review valuation reports and supporting documents to ensure compliance with company standards, client SLAs, and regulatory frameworks.

• Maintain and update internal systems (e.g., CRM, job tracking tools, compliance databases) accurately and in real-time.

• Support surveyors with diary management, site access arrangements, and the collection of necessary property and legal documentation.

• Assist in billing and invoicing processes, ensuring accurate records of instructions, quotes, and payments.

• Conduct AML (Anti-Money Laundering) and KYC (Know Your Customer) checks in line with company policy.

• Provide general administrative support including filing, correspondence, reporting, and team coordination.

• Contribute to process improvements, data accuracy, and quality assurance within the valuation team.

Skills, Knowledge and Experience

• Experience: Minimum 2 years in an administrative or support role, ideally within a property, banking, or professional services environment.

• Knowledge: Familiarity with property valuation processes and RICS standards (preferred but not essential).

• Systems: Proficient in Microsoft Office Suite and CRM/valuation software (e.g., Argus, Reapit, SAP, or bespoke systems).

• Communication: Excellent written and verbal communication skills with the ability to liaise confidently with clients and colleagues.

• Organization: Strong attention to detail, multi-tasking, and time management skills

• Team Player: Collaborative, reliable, and committed to providing excellent internal and external service.