Job Description

Title: Residential Technician

Reports to: Branch Manager

Job Type: Full-Time

Location: Louisville, KY

Come join our team and open the door to an amazing career at Cunningham Door & Window! We have an immediate opening for a Residential Service Technician at our Louisville, KY location.

We are the market leader for residential garage doors, overhead doors, and operators in metro Louisville. Candidates will interact with our customers and should enjoy working with people. The ideal candidate will be a motivated self-starter with a mechanical inclination and exceptional customer service skills.

Our employees consistently receive five-star reviews from our customers! Our sales staff must maintain these trusted relationships. We treasure our customers and place high value on their opinions about our team. Please read our customer reviews on Google!

In the role of Residential Service Technician, you will assume a pivotal responsibility in the maintenance and repair of garage doors and related systems.

Duties

• Basic diagnostic, troubleshooting, and repair of garage doors & related products.
• Perform preventive maintenance services.
• Maintain inventory on the company truck and understand the proper use of all parts, tools, etc.
• Maintain paperwork and records as necessary.
• Communicate effectively with team members and customers to ensure satisfactory service.
• Maintain a safe, secure, and healthy work environment

Requirements

• Must be at least 18 years old
• 3+ years of experience installing or servicing garage doors
• General knowledge of construction, electrical, hand tools, etc.
• Valid Driver’s License
• Personal handheld tools
• Acceptable MVR to be added to our auto insurance policy
• Be able to pass pre-employment screening, including drug test & background check

Preferred Qualifications

• Welding, OSHA 10, first aid, and/or CPR certification(s)

Skills

• Ability to consistently be on time according to the schedule and customer appointments
• Willingness to learn
• Strong problem-solving skills
• Excellent attention to detail
• Customer service-oriented mindset
• Adaptability to a changing work environment
• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and interpersonal skills.

Work Conditions

• Non-climate-controlled environment – potentially working in all weather conditions.
• Frequently sitting, standing, bending, and lifting to 75 lbs.
• Performing work at elevated heights on ladders and lifts.

Schedule

• Monday to Friday, 7:30am to 5:00pm
• On-Call Rotation by headcount
• Some weekend & overtime work as needed
• Occasional out-of-town travel for work orders or training

Benefits

We are proud to offer a robust benefits package to our Team Members including:

• Competitive pay
• Medical, dental, and vision insurance with multiple plan options
• Short and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with employer match
• Generous Paid Time Off (PTO)
• Paid holidays
• Team member recognition & reward programs
• Employee discount on products & services

Core Values

At Cunningham Door & Window, we base our actions on the following core values and request the same from all team members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally

We are an (EOE) Equal Opportunity Employer.