Job Description

Key Responsibilities:

• Technical Installation & Maintenance

• Install, terminate, test, and label copper (Cat5e, Cat6, Cat6A) and fiber optic cabling systems in residential, office, and data center environments.

• Execute rack and stack activities, including the physical installation of servers, network switches, routers, and related IT equipment.

• Perform hardware refresh, structured cabling upgrades, and patching activities as part of ongoing support and service improvement.

• Conduct troubleshooting and fault isolation on structured cabling and network connectivity issues.

• Perform site surveys, create accurate as-built documentation, and ensure compliance with cabling and electrical standards (EIA/TIA, ISO/IEC).

• Coordination & Project Support

• Coordinate with data center operations, project managers, and service delivery teams to ensure project milestones and SLAs are met.

• Liaise with financial institution clients to schedule maintenance windows, minimize downtime, and align work with operational and security requirements.

• Manage work orders, track materials, and maintain accurate service records for audit and compliance purposes.

• Support logistics for equipment delivery, cabling inventory, and site readiness.

• Quality, Compliance & Safety

• Ensure all work complies with financial institution security protocols and change management procedures.

• Adhere to data center access policies, safety regulations, and industry best practices during all installations.

• Maintain high standards of documentation accuracy for auditing and regulatory reporting.

• Promote a culture of safety, compliance, and operational discipline in all work environments.

Qualifications and Skills:

• Diploma or certification in Telecommunications, Electrical Engineering, Information Technology, or a related field.
• 3–5 years of hands-on experience in structured cabling, hardware installation, and field coordination in data center or technical environments.
• Experience supporting financial services or banking institutions, with familiarity in regulated and secure operational environments.
• Strong knowledge of structured cabling standards (EIA/TIA-568, 606, 607) and data center infrastructure practices.
• Skilled in using network cable testers, OTDR, and Fluke certification tools.
• Understanding of LAN/WAN fundamentals, network topology, and IP-based systems.
• Excellent coordination, communication, and client engagement skills.
• Physically fit to handle cabling, lifting, and confined-space work.
• Valid driver’s license and ability to travel to client sites and data centers.

Preferred Certifications (Optional):

• BICSI Technician or Installer Certification
• Fiber Optic Association (FOA) or equivalent
• CompTIA Network+
• Data Center Cabling Specialist (DCCS) or similar credential
• Workplace Safety / OSHA Certification

Work Environment:

• Split between customer residential sites and secure data center environments.
• Frequent interaction with banking and financial institution clients requiring professionalism and confidentiality.
• Occasional after-hours or weekend work to accommodate financial system maintenance windows.
• Involves travel between client sites, residential locations, and data centers.