Job Description

Title of Job: Residential Support Worker
Date: March 31, 2026
Closing Date: April 14, 2026
Location: Toronto, ON - Assisted Specialized Living - O'Connor & McEwan
Compensation: $50,409 - $59,904 Annually Prorated
Work Hour: 30 Hours per week
Work Type: Onsite
Job ID: 10483467
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

The Residential Support Worker provides a range of assistance and supports to clients living with mental illnesses in a Program residence or independently in the community.

What You Will Do:
Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by:

• Building a rapport with each individual and providing coaching or mentoring to enable each in meeting the daily requirements of their housing environment and a healthy lifestyle; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, meal planning, cleaning, shopping and budgeting; developing strategies or establishing plans for maintaining these daily activities and other aspects of their recovery plan, for increasing their awareness of safety issues and for ensuring that residents receive adequate support in various aspects of their life; orientation of new clients; participating in intake for the program.
• Supporting and participating in house meetings, resident association activities or other group activities which promote the wellbeing of the residents and the smooth operation of the house; conducting and facilitating resident group meetings, assisting client-run initiatives, preparing schedules of house activities; maintaining a general awareness of the activities or whereabouts of residents in the house, identifying issues, communicating or noting incidents for director as required; maintaining petty cash, collecting rents and intervening in issues pertaining to maintenance or property; providing cleaning or minor house maintenance as required; teaching residents the appropriate fire safety protocols and conducting regular health and safety checks;
• Maintaining a strong support network of social, family, medical and psychiatric community links and resources; providing reminders and occasionally accompanying clients on their medical, psychiatric or other appointments; assisting the client in navigating the social services and health care systems and liaising with community agencies, hospitals or significant others; providing 24 hour crisis support on a rotational basis through a pager or similar system;
• Promote the psycho-social rehabilitation/ recovery approach, assist in harm reduction strategies, teaching conflict resolution, crisis management and problem solving on activities related to shared living; mediating issues or conflicts between residents, or between residents and neighbours, following-up on issues to ensure satisfactory resolution;
• Participating in the administration of the program by completing and maintaining the required records or statistics such as resident files, activity sheets, reports, etc. In accordance with established procedures; participating actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities, orienting new staff, determining staff schedules; providing other related assistance as required.

What You Bring:

• An understanding of harm reduction, and psychosocial rehabilitation principles
• A relevant degree/diploma in human services,
• At least two years of experience working with the client population
• Knowledge of the issues faced by adults with special needs and a marginalized client group which can include addictions, cognitive impairments, HIV/AIDS.
• An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Experience in working as part of a team of professionals, and in conducting meetings or facilitating groups.
• Ability to complete annual OCANs, annual crisis prevention plans, biannual updating of client’s SMART goals.
• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
• Good crisis intervention and problem-solving skills are required.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• Ability to prioritize a wide range of tasks, including residential client support, maintaining cleanliness and operation of house, responding to crisis, and administrative duties
• Ability to work independently to manage independent workflow each shift and ensure all tasks are prioritized appropriately and completed on time
• Written skills are used in keeping records or updating logs.
• Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients

Work Environment:

• Will be required to work in resident rooms and may be exposed to second hand smoke​​​​​
• Walk up and down stairs, physically able to assist client with daily living activities
• 10%-20% travel to different locations with transit and/or own vehicle, outdoor travel
• Lifting objects up to 50 lbs.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• The work schedule for this position is an overnight shift every Thursdays through Saturdays, 11:15 PM to 9:15 AM.
• This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.