Job Description

We are seeking a Residential Support Worker within our Client and Residency Management team! This role is a SCHADS Level 4.1 to 4.4 ($90,738 - $97,634 pro rata, pay point dependent on experience, plus 12% superannuation and up to $15,990 salary packaging). This is a part-time (0.6) max term (6 months) contract.

About the role

Working as part of a dynamic team, the Residential Support Worker assists the work of refuge family violence case managers to implement goals and meet needs identified in client case plans. The Residential Support Worker has the primary responsibility to assist in the coordination and delivery of practical support and resources for women and children in refuge accommodation, experiencing family violence and trauma. The role also requires identifying community resources and linking clients to community-based activities and services.

Key responsibilities:

• Providing a safe and empowering environment for all residents residing within the refuge. Facilitating intake and induction of new clients

• Providing an after-hours response to the women and children onsite as required
• Liaising with case workers regarding safety concerns or risk issues identified or reported
• Work collaboratively with team members to support victim survivors to reach their goals, which could include relocation assistance
• Assisting clients with daily living requirements with a focus on safety and wellbeing.
• Be the first point of contact for general enquiries from residents and other services.
• Providing domestic duties assistance for clients (e.g. Shopping assistance, preparation of units and assisting with transportation to appointments
• Collaborating with Team Leader and Case Managers to run activities on site that assist clients with the coordination and accessibility to a range of community services Leading the implementation of emergency procedures in the refuge and security related matters

About you

Essential

• Meet the Minimum Mandatory Qualifications as per Recommendation 209.

• Working with Children’s check
• Police check (and international police check if lived overseas for a year or more in the last 10 years)
• Relevant experience in social service environment
• Knowledge of the social services environment
• Skills in engaging with the specified client group; demonstrated capacity to build effective relationships with clients based on social work, youth work and psychologically informed environments
• Competent to work solo when required and respond effectively to critical incidents in a safe manner
• Be available to work on a set roster and be flexible with additional availability.

Desirable

• Demonstrated skills in engaging & working with victim survivors with complex support needs including AOD, mental health, out of home care and adolescent violence
• Assessment skills and knowledge of a range of theories including attachment, trauma, child and adolescent development and strengths-based approaches
• Demonstrated capacity to time manage within a crisis setting whiles maintaining required documentation and IT systems to DHHS and organisational standards

GenWest is a child safe organisation. We screen all applicants according to child safe standards throughout the recruitment process. All successful candidates will also be required to provide current police check and Working with Children Check (WWCC).

We are actively hiring for this role, so apply ASAP; applicants will be interviewed as suitable applications are received and the vacancy may be filled before closure date if an appropriate candidate is identified. All applications will close COB 1st June 2026.

To apply, please click the Apply button.

Should you have any questions or queries please email recruitment@genwest.org.au