Job Description

Type: Regular, Part-Time

Status: Non-Exempt

Location: Safe House and Transitional Housing, Fresno, California

Schedule: Wednesday and Thursday, 6:30pm to 10:30pm; and Friday and Saturday, 11pm to 7:30am plus overtime as needed

Salary Range: $21.00 - $29.40 (Additional 5% Differential for Grave Shift)

Salary ranges listed above represent good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors including but not limited to, the candidate’s experience and qualifications.

Benefits: Medical at $60.00 a month for employees, dependent coverage available at pro-rated additional cost (Kaiser, Anthem Blue Cross and Community Health Care options), 100% employer paid dental & vision, 11 paid holidays, PTO accrual up to 11 paid days annually, California Paid Sick leave, additional sick leave accrual and 403b with company match

Employee Background Verification:

Five-year annual DOJ Verification Authorization requirement. This policy establishes the requirement for 5-year background checks for employees to ensure compliance with specific grants and its associated regulations.

Reports to: Housing Service Manager

Position Summary:

The Residential Support Specialist (GRAVE Shift) plays an essential role in supporting individuals and families experiencing domestic violence by providing trauma-informed direct services within the Safe House program. This role supports daily operations, client engagement, and the overall maintenance of a safe, healthy, and welcoming environment. Responsibilities include crisis response, including answering helpline calls, conducting crisis assessments, and facilitating safety planning to ensure immediate protection and access to resources. Assisting with client intake and orientation, maintaining accurate documentation, responding to client needs in collaboration with internal teams, and facilitating skill-building workshops that promote client independence and well-being. In addition to client-focused duties, the Team Member helps manage facility upkeep and safety, including room preparation and inventory oversight. They coordinate with emergency services and community partners to ensure smooth service delivery and resource access for clients. This position works collaboratively across departments and with external stakeholders. The Residential Support Specialist will uphold a culture of integrity, empowerment, dedication, and collaboration in alignment with MMC’s mission and strategic objectives.

Essential Duties and Job Responsibilities include the following:

• Provide confidential direct services and assist with all basic Safe House activities, provide daily supportive interactions, and maintain a healthy, safe, and clean environment for all safe house clients.
• Accurately complete all required organization data entry and documentation in organization software when onboarding new clients, including client intake and orientation processes, and the creation and maintenance of client files.
• Provides confidential support with hotline calls, offering crisis intervention, safety planning, and supportive services to callers in domestic violence crisis. Assist those into the correct system of care if not MMC.
• Completes drop-in crisis assessments, determines service needs, and connects individuals to appropriate internal or external resources.
• Maintain ongoing communication and collaboration with Case Management and other internal departments, and promptly relay client needs or concerns to the appropriate staff.
• Makes informed decisions about client entry into the Emergency Safe House, based on immediate safety needs.
• Provides general information on safe house services, groups, classes, and resources available, as well as provides referrals for services as needed.
• Assist with daily activities, clearing and cleaning rooms, room preparation, special events, donation organization, and meal preparation and distribution.
• Monitors facility cameras and responds to access gates, ensuring client safety.
• Assist with facility upkeep and safety by completing timely and consistent rounds of house. Complete work orders for repairs as needed or directed.
• Maintain and manage Safe House inventory of essential supplies, household items, and client clothing closet; ensure stock levels meet program needs, and organize and track donations.
• Adhere to security protocol and procedures if an emergency arises. Promptly de-escalate any potential or actual conflict with clients. Complete incident reports as required. Communicate and notify the appropriate Manager/Director per policy.
• Collaborates and maintains positive community relations with law enforcement and other community organizations to provide community resources for clients and submit referrals for client support based on needs.
• Stay current on best practices in safety planning, community resources, technology, domestic violence dynamics, and domestic violence education. Participate in relevant training and professional development.
• Per agency and granting requirements, prepares and maintains clear and accurate client records and documentation, update client files as needed, and ensure documentation of services on agency database.
• Understanding of contract and grant compliance as it pertains to the program. Provide reports to community partners as required.
• Maintain accurate and confidential client helpline call documentation, crisis assessments, and enrollment of individuals and families within the client data system.
• Collect data in organizations' software for attendance, safety, surveys, etc, to evaluate impact. Regularly assess program effectiveness and recommend improvements based on feedback and data analysis
• Partner with all other departments and programs to ensure coordination of resources for clients as well as the ability to provide program support for other departments as needed.
• Works collaboratively with colleagues throughout the organization in order to model and support effective cross-departmental partnerships, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion.
• Adheres to all organizations' and programs' policies and procedures.
• Communicates regularly and provides written program updates to the manager about program activities, outcomes, and community engagement.
• Attend department and agency-wide meetings as required.
• Works collaboratively with colleagues throughout the organization in order to model and support effective cross-departmental partnerships, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion.
• Complete other duties as assigned.

Requirements

Required Education and Experience:

· Associate’s degree with some coursework in social work, human services or victimology preferred.

· Six (6) months of prior experience conducting crisis response assessments, preferred.

· Experience in working with “at risk” populations, in addition to working with Domestic Violence victims, preferred.

Required Certificates, Licenses, Registrations and Tests:

· Possession of a valid California driver's license and proof of liability insurance on personal auto.

· Must be insurable at all times at standard rate by MMC insurance carrier.

· Must successfully pass a drug, background and Tuberculosis test.

Required Knowledge, Skills, and Abilities:

· Deep interest in and commitment to the mission and vision of MMC with a sensitivity to domestic violence.

· Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, and genders, physical, mental challenges, disabilities, and sexual orientations.

· Knowledge of general office practices, procedures, and terminology. Demonstrated ability to use current business software applications.

· Must be flexible, adaptable, a creative thinker and problem solver who is also open to the insight of others.

· Work well in a team-oriented environment and collaboratively in cross-disciplinary teams and culturally diverse internal/external constituencies.

· Ability to prepare timely, proper, clear, and concise reports, summaries, presentations, correspondence, and other documentation.

· Excellent communication skills and ability to communicate effectively, clearly, and concisely both verbally and in writing in English. Being bilingual in Hmong, Spanish, or Punjabi is a plus.

· Ability to remain calm and supportive in psychological emergencies and/or crises when provided with appropriate supervision and direction.

· Ability to receive and utilize constructive feedback regarding performance, presentation and relationships with others.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
• Close Vision – (clear vision at 20 inches or less).
• Oral Expression and Comprehension – frequent.
• Speech clarity – frequent.
• Hearing – ability to hear instructions - frequent.
• Critical thinking – frequent.
• Lift up to 35 pounds – occasional to frequent.
• Push/pull – occasional to frequent.
• Reach with hands and arms – frequent.
• Sit – frequent.
• Stand – occasional to frequent.
• Stoop, kneel, crouch, or crawl – occasional to infrequent.
• Repetitive use of hands – frequent.
• Fine Dexterity – Both – frequent.
• Walk – moderate.
• Grasping: simple/light - frequent.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Indoors, environmentally controlled.

· Normal office noise level.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services.

The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws.