Job Description

Residential Sprinkler Service Engineer (London & SE/Midlands)

Department: Service - Delivery

Employment Type: Full Time

Location: London

Description

Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger — and we’re looking for A-players to help us get there.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.

We are looking for a Residential Sprinkler Service Engineer to join our Service Delivery team, covering London & the South East or the Midlands. You will carry out planned and reactive servicing, maintenance, and inspection of residential sprinkler systems across our growing client portfolio — ensuring every system is compliant, functional, and properly documented.

This is a field-based role where the standard you set on every visit matters. If you are technically strong, reliable, and want to be part of a business genuinely committed to saving lives — read on.

Key Responsibilities

• Carry out planned preventative maintenance (PPM) and reactive servicing of residential sprinkler systems in line with BS 9251 and relevant standards.
• Inspect, test, and commission residential sprinkler installations, producing accurate and fully compliant service records and certification after every visit.
• Diagnose and resolve system faults efficiently, minimising downtime and keeping clients and residents informed throughout.
• Identify defects, remedial requirements, and upgrade opportunities, reporting findings clearly to the Service team.
• Maintain your van stock, tools, and test equipment to the required standard at all times.
• Liaise with clients, building managers, and residents professionally on site, representing Harmony’s brand with confidence.
• Complete all job management system entries accurately and on time, including time logging, parts usage, and certification records.
• Ensure all works are carried out in compliance with Harmony’s H&S requirements and relevant site-specific rules.
• Participate in the out-of-hours emergency callout rota as required.

Skills, Knowledge & Expertise

• An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
• Proven hands-on experience servicing and maintaining residential sprinkler systems, with strong working knowledge of BS 9251.
• Experience carrying out inspections, testing, and commissioning of sprinkler installations and producing compliant service records.
• Sound fault-finding and diagnostic skills across residential sprinkler systems.
• Comfortable working independently across a regional patch, managing your own diary and travel schedule.
• Strong attention to detail — accurate and thorough in service documentation and certification.
• Professional and clear communicator — comfortable engaging with clients, building managers, and residents on site.
• Full UK driving licence.
• FIA, LPCB, or equivalent sprinkler industry qualification (preferable).

Job Benefits

This is a chance to join one of the UK’s fastest-growing fire safety specialists in a field engineer role that puts you at the heart of our service operation — working across a growing residential sprinkler portfolio with a company vehicle, strong technical support, and real development opportunities. At Harmony, we ask a lot — and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A-players here enjoy a competitive salary, a company vehicle, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, enhanced maternity and paternity, lunch, snacks and refreshments on us every day at the office (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto-enrolment pension, two major company events a year and our Reward and Recognition scheme — including European mini-breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way — and none of it is a perk for showing up; it’s what we share with the people pulling the business forward.

Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.