Job Description

Job Location: Main Campus - Baltimore, MD 21229
Position Type: Full TimeEducation
Level: High School / GED
Salary Range: $16.25 - $17.00 Hourly

Travel Percentage: Up to 25%
Job Shift: Overnight
Job Category: Health CareResidential Specialist
📍 Baltimore, MD
💰 $16.00-17.00 Hourly

🕒 Full-Time | Shifts: 11:00PM-7:00AM| Sunday- Thursday
Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
The Opportunity
BCRI is seeking a Residential Specialist to support individuals in a residential treatment setting. In this role, you’ll help maintain a safe, recovery-focused environment, encourage participation in therapeutic activities, and monitor progress toward treatment goals. This is a hands-on opportunity to make a meaningful impact while supporting Baltimore’s mission of advancing behavioral health and crisis recovery.
What You’ll Do
- Supports the delivery of care and engagement of individuals under care by participating in group supervision and by reviewing evaluations, assessments, treatment plans, and progress notes. to understand the unique needs, strengths, preferences, and goals.
- Monitors and documents the health and safety of individuals in care at scheduled intervals, including common rooms, restrooms, bedrooms, cafeterias, therapy/case management offices, and outdoor areas.
- Models pro-social interactions and encourages participation in therapeutic activities in individual and group settings.
- Following universal precautions and health protocols, maintains a clean and healthy environment of care through sanitation activities, including but not limited to: trash removal, wiping frequently touched surfaces and work areas, laundry, cleaning of dishes/utensils, and occasional spills or messes.
- As approved and assigned, uses company vehicles to provide transportation for individuals entering, receiving, or discharged from care.
- Warms and serves meals and food items following health and safety protocols, following documented medical orders for specialty diets and restrictions by the medical practitioner.
- Monitors and assists with activities of daily living.
- Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors.
- Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit.
- All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role.

Qualifications

Qualifications
- High School Diploma, GED, or Equivalent, Required
- Associate degree in Human Services or related field, Preferred
Additional
- Valid and unrestricted driver's license, required
Physical Demands
- Prolonged periods of sitting at a desk or computer workstation.
- Prolonged periods of standing, bending, and reaching.
- Must be able to lift weights up to 50 pounds at times.
Physical Demands
- Seeks guidance / help proactively to support safety and quality care.
- Demonstrates skill of distress-tolerance to maintain calm and safety.
- Models positive regard with all members of the community of care.
- Establishes and maintains interpersonal boundaries.
- Maintains personal and situational awareness through self-reflection.
- Practices ethical, evidence-based, and person-first decision-making.
Why Join BCRI
💡 Lead a mission-driven mobile crisis response team.
🏥 Medical, Dental, and Vision Insurance.
💼 403(b) Retirement Plan.
🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.
📚 Tuition Reimbursement & Professional Development Support.
💙 Be part of an innovative, impact-driven team shaping the future of crisis care.
Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.
👉 Apply today and become a guiding force for change.