Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the role

Four Seasons Residences Nashville is seeking a Residential Services Attendant to support a world‑class luxury living experience for homeowners. This role ensures seamless service delivery in the Residential Lobby and throughout the property, assisting residents with daily needs, amenities, and personalized requests.

What you will do

• Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness.
• Assist residents with luggage handling, transportation arrangements, deliveries, parcels, wine deliveries, and grocery services based on resident instructions.
• Provide residents with information regarding residential services, events, amenities, and hotel offerings.
• Support homeowners in transporting items to and from private storage as requested.
• Deliver messages, packages, newspapers, and faxes to condominiums and assist with Residential Lobby operations, including answering phones at the Residence Concierge desk.
• Maintain cleanliness and organization of the Residential Lobby and all common residential areas.
• Assist Residence Concierge, Management, and Public Area teams during absences or peak periods.
• Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions.
• Communicate resident requests promptly to Residence Concierge for follow‑up and task completion.
• Provide role coverage for colleagues during meal breaks or emergencies.

What you bring

• Previous experience in Residential Services, Guest Services, or luxury hospitality preferred.
• Excellent communication skills and strong command of English in verbal and written form.
• Flexibility to work early mornings, afternoons, evenings, weekends, and holidays.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Comfort using a variety of software and technology tools.

What we offer

• Competitive salary, wages, and comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Dynamic, inclusive employee culture with year‑round engagement events

Schedule & Hours

• Full‑time position
• Must be available to work early mornings, days, evenings, weekends, and holidays as business needs require

• Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf