The Royal Children's Hospital

Residential Service Manager – Vertical Village (Psychosocial & Complex Care)

The Royal Children's Hospital  •  Macquarie Fields, AU (Onsite)  •  15 days ago
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Job Description

(Please note: internal title is Service Leader)

A rare opportunity to lead a stunning new Vertical Village in Macquarie Fields and shape a positive, practice-led culture from the ground up.

This role suits an experienced leader from complex disability settings who thrives on being visible, setting standards, and building strong, capable teams. Registered Nurses with community care experience are highly desirable, but not essential.

About AllCare

AllCare is redefining disability housing through innovative Vertical Villages — modern apartment-style communities that balance independence with 24/7 onsite support.

Our villages support people with psychosocial disability and complex needs, creating safe, inclusive environments where people can live the lifestyle they choose.

About the Role

As Service Leader, you’ll take ownership of day-to-day operations while acting as a practice lead for your site.

This is a hands-on leadership role with room to grow as the village matures and the service expands.

Key Responsibilities

  • Lead daily operations of the Vertical Village in Macquarie Fields

  • Act as the practice lead, modelling best-practice psychosocial and complex care

  • Build, coach, and mentor an uplifting, high-performing team

  • Drive a positive, inclusive culture grounded in safety, respect, and accountability

  • Support participants with psychosocial and complex needs to achieve their goals

  • Oversee rostering and staffing to ensure safe, consistent support

  • Facilitate team meetings, supervision, and capability development

  • Ensure compliance with NDIS, quality, and safety standards

  • Apply strong clinical judgement and proactive risk management

What We’re Looking For

  • Registered Nurse qualification highly desirable, particularly with community care experience or Bachelor’s degree in Social Work, Psychology, or a related discipline

  • Strong background in psychosocial disability and/or complex, high physical support

  • Proven leadership experience in community, residential, or complex care environments

  • Confident, visible leader who leads from the floor

  • Strong understanding of NDIS practice and community-based service delivery

  • Passion for developing people and improving participant outcomes

Why Join AllCare?

  • Career Growth: Shape a new Vertical Village and grow as the service expands

  • Work-Life Balance: Monday–Friday, business hours, no rotating rosters

  • Strong Support: Centralised rostering, recruitment, and People & Culture teams

  • Professional Development: Access to sector-leading learning and leadership pathways

  • Wellbeing: Premium EAP for you and your family

  • Benefits: Competitive salary, salary packaging, fitness pass, and staff discounts

If you’re a practice-led leader who wants to build something meaningful and leave a positive legacy from day one, we’d love to hear from you.

Apply now and help shape AllCare’s newest Vertical Village in Macquarie Fields.

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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