Job Description

Make a real impact—help someone build independence while building a career, you’re proud of.

Responsible for the overall management of two specialized residential programs, including staff leadership, quality service delivery, regulatory compliance, budget oversight, and person-centered care. Ensures individuals served receive support aligned with their goals while meeting organizational, licensing, accreditation, and funding requirements. Promotes recovery-focused, culturally competent practices and drives performance outcomes related to quality, services, and fiscal responsibility.

What You’ll Do

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations
• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary
• Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required
• Support teams in implementing individualized service plans and delivering person-centered care
• Attend and advocate for individuals served during planning meetings and other key service discussions
• Review incident reports, implement corrective actions, and provide training to prevent reoccurrence
• Lead regular staff meetings and maintain effective communication throughout the program
• Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations
• Monitor payroll, timesheets, staffing hours, and overtime utilization
• Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners
• Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility
• Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions
• Promote community inclusion opportunities that support meaningful engagement and independence
• Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment
• Support quality assurance activities, audits, inspections, and compliance initiatives
• Serve as a liaison between Hope Network and external stakeholders
• Perform other duties as assigned

What We’re Looking For

• A compassionate and proactive leader who is committed to person-centered care
• Strong leadership, coaching, and team development skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities while maintaining quality and compliance standards
• Strong critical thinking, problem-solving, and decision-making skills
• Experience fostering a positive and engaged team culture
• Commitment to safety, customer service, and continuous improvement
• Ability to work independently while collaborating effectively across teams
• Strong organizational and time-management skills
• Passion for helping individuals achieve their goals and participate fully in their communities

What You Bring

Preferred:

• Previous supervisory experience in residential services
• Experience working in behavioral health, mental health, rehabilitation, or human services settings
• Experience managing residential programs and regulatory compliance requirements
• Prior experience with accreditation or licensing standards

Required:

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field, or equivalent combination of education and experience
• Minimum four years of relevant professional experience, preferably including leadership responsibilities
• Demonstrated ability to recruit, train, coach, and supervise diverse teams
• Strong verbal and written communication skills
• Ability to manage budgets, staffing, scheduling, and operational responsibilities
• Ability to learn and utilize technology systems required for program oversight and documentation
• Valid driver's license with an acceptable driving record in accordance with Hope Network policy
• Flexibility to work occasional evenings, weekends, holidays, and on-call responsibilities as needed
• Commitment to supporting Hope Network's mission, vision, and values

Top Benefits

• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

Why Hope Network

Not your average job. Not your average impact.

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.

Apply today and start making a difference.