Are you passionate about making a difference in the lives of residents and leading a dedicated team? We are seeking a dynamic and experienced Operations Manager to join our Residential Leadership Team at Newmarch House, Kingswood.
This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers.
This is a full-time permanent role based in Newmarch House, Kingswood.
Key Responsibilities (not limited to):
Reporting to the Residential Manager, this role is responsible for providing operational leadership across the Home, ensuring excellence in customer experience, workforce management, financial performance, and compliance.
Key responsibilities include, but are not limited to:
Customer Engagement & Wellbeing:
Support the Residential Manager in the effective management and resolution of resident complaints while contributing to resident wellbeing and satisfaction. In collaboration with the Residential Manager, develop and implement strategies informed by resident surveys and feedback to address care and service concerns, improve resident experiences, and enhance overall wellbeing.
Commercial Management:
Manage all non-clinical administrative and commercial functions to achieve key Home performance indicators, including occupancy, revenue and expenditure budgets, and care minute targets. Monitor performance outcomes and implement appropriate control measures and corrective actions to address adverse trends, risks, and variances against agreed targets.
People Leadership:
Lead, coach, and manage an engaged and high-performing team, fostering a culture of accountability, collaboration, and continuous improvement. Uphold Anglicare’s Vision, Mission, and values while encouraging strong teamwork and positive working relationships across all areas of the Home.
Workforce Management:
Effectively manage complex workforce rosters, annual leave, sick leave, agency utilisation, and contingency planning to ensure alignment with Home Service Level Targets (SLTs). Ensure the accurate and timely completion of HR and payroll processes, and work closely with the Residential Manager to conduct annual performance reviews, identify development opportunities, and support succession planning initiatives.
Compliance & Quality Assurance:
Adhere to Anglicare’s policies, procedures, legislative requirements, and quality standards while championing a culture of compliance and continuous improvement. Maintain accurate staff compliance records and contribute to a safe, healthy, and compliant workplace environment.
Key Skills
Excellent interpersonal skills with the ability to communicate at all levels.
Financial acumen and understanding of commercial drivers within aged care space.
Meticulous attention to detail.
Experience in managing large complex rosters, preferably within an aged care setting
Ability to manage work efficiently and effectively.
Leadership skills to build trust, coach, and engage the team.
Decision-making skills within the area of responsibility.
About you:
Demonstrated experience in a senior administrative and/or management role.
Experience with rostering and associated systems
Proven track record of successful KPI management.
Experience managing budgets and commercial KPIs.
Experience in managing complex rosters and diverse workforce teams
Familiarity with HRIS, payroll, time management, and financial systems.
Experience managing a team and fostering a growth mindset.
Why Anglicare?
For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.
On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
Flexible work options to get the most out of work and life
Increase your take-home pay with salary packaging
Ongoing professional development and leadership training to advance your career
Exclusive discounts to over 400 retailers
Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family
Are you ready for a career that means more?
To apply for this role, please click the ‘Apply’ button. All applicants will receive a response.
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Application Close Date: August 09, 2026
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
