Job Description

Level Experienced Job Location Main Campus - Baltimore, MD 21229 Position Type Full Time Education Level High School / GED Salary Range $24.00 - $26.00 Hourly

Travel Percentage None Job Shift Variable Job Category Health Care

Residential Manager

📍 Baltimore, MD

💰 $24.00-$26.00

🕒 Full-Time | Shifts: 9:00AM-5:00PM| On-Call Responsibility | Flex time available | Monday – Friday

Help Clients Begin Their Path to Recovery.

Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.

About Us

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a Residential Manager to oversee the daily operations of our residential programs and provide leadership to shift leaders and direct care staff. This role ensures a safe, structured, and supportive environment for residents while maintaining staffing compliance, program standards, and company policies.

The Residential Manager is responsible for staff supervision, scheduling oversight, training development, and performance management, while also supporting program leadership and engaging in direct care as needed. This is an excellent opportunity for an experienced residential professional ready to lead teams, strengthen operations, and make a meaningful impact on both residents and staff.

Qualifications

What You’ll Do

• Provides operational management of all residential staff, including shift leaders
• Provides leadership across all residential units to direct care staff
• Manages staff schedules and approves overtime in accordance with company protocol and in collaboration with the Program Director
• Ensures schedules for all residential units comply with required staff-to-client ratios
• Forecasts staffing needs based on admissions and program demands
• Approves timesheets for all supervised staff in accordance with company protocol
• Routinely evaluates staff performance and ensures compliance with company policies and procedures
• Identifies areas for staff improvement and implements corrective or developmental plans as needed
• Develops, drafts, and implements training policies and procedures
• Develops onboarding and training plans for new and existing staff
• Participates in training and training development, including orientation and ongoing training opportunities
• Leads monthly group staff meetings with shift leaders
• Conducts monthly one-on-one meetings with shift leaders
• Ensures all staff documentation is timely, accurate, and compliant
• As needed, engages in direct client care
• Must be proficient in Microsoft Office and able to learn new systems
• Performs other duties as assigned

Qualifications & Other Details

Qualifications

Education:

• Bachelor’s degree in Human Services, Social Work, Behavioral Health, or a related field preferred
• High School Diploma or GED required; candidates with significant relevant experience in residential or human services settings.

Experience:

• Minimum of 3-4 years of experience in a residential, behavioral health, or human services setting.
• At least 2 year of supervisory or leadership experience preferred

Why Join BCRI

💡 Make a direct impact in clients’ recovery journey.

🏥 Medical, Dental, and Vision Insurance.

💼 403(b) Retirement Plan.

🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.

📚 Tuition Reimbursement & Professional Development Support.

💙 Be part of an innovative, mission-driven team transforming behavioral health care.