Job Description

We have a 12-month Fixed Term Contract Management Surveyor roles, which will provide additional operational capacity to the Property Management team during a project implementation over the next year.

The role holder should actively embrace and utilise artificial intelligence (AI) and emerging technologies to enhance service, improve operational efficiency, support data-driven decision making, and continuously identify opportunities to improve customer outcomes and business performance.

This is a hands-on, delivery-focused role with a strong service charge, financial management and overall property operational management. The role holder will support service charge data readiness, budgeting and reconciliation activity, operational improvements and day-to-day management of the London Estate portfolio. The role will work closely with Property Management, Service Charge Accountancy, Finance and transformation project colleagues to help maintain operational performance through implementation, go-live and post go-live stabilisation.

What Makes This a Strong Fixed Term Opportunity?

• A chance to contribute to a high-profile business transformation programme with a direct impact on how Property Management operates in the future. 
• A varied remit combining portfolio management, service charge, financial controls, data quality and operational problem-solving. 
• Exposure to senior Property Management, Finance and programme stakeholders, with the opportunity to build strong relationships across the business. 
• A role where progress will be tangible: clearing backlogs, improving data readiness, strengthening reporting and supporting a smoother transition to new systems and processes. 
• An opportunity to bring commercial property management experience into a fast-moving programme environment while still retaining a strong operational property focus.

Key Objectives

• Property Management and day to day guidance to the Property Managers
• Service Charge Management
• Financial Management and Reporting 
• Data and Process Improvement 
• Transformation Project Support 

Key Responsibilities

• Contribute towards the Service Charge improvement workstream (including developing AI communication tool) 
• Assist the Property Managers and Facilities Managers in the Service Charge budgeting process and reconciliation.  
• Prepare financial portfolio reporting with the other Management Surveyors. 
• Liaise with customers, suppliers and internal stakeholders on operational matters. 
• Actively support Health and Safety compliance on the portfolio, taking action where necessary.
• Take part in transformation process discussions to bring in an exterior view. 
• Maintain accurate records within property management and financial systems. 
• Support transition, mobilisation and stabilisation activities following go-live. 

Key Requirements

• Experience of managing Residential or mixed-use property portfolios. 
• Strong understanding of service charge budgeting and reconciliations. 
• Good financial and commercial awareness. 
• Good understanding of Health and Safety and Fire Safety legislation in Residential buildings.
• Experience of property management systems and data management. 
• Ability to embrace and utilise AI and emerging technologies.
• Strong organisational and prioritisation skills. 
• Excellent stakeholder management and communication skills. 
• Knowledge of landlord and tenant matters and property management best practice.
• MRICS, AssocRICS, MIRPM or equivalent professional qualification (Desired but not essential).
• Experience within Residential and mixed-use estate environment.

We know flexibility is important and take a hybrid approach to working, please contact us for further details.

Grosvenor is proud to be a Disability Confident Committed employer.  If you would like to speak with us for more detail, please contact grosvenor.recruitment@grosvenor.com

We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss.

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