Job Description
Job Location: SAUS - AUSTIN, TX 78741Robert Madden Industries, LTD.
About the Company:
Robert Madden Industries, LTD is a family-owned HVAC distributor offering Bryant, Carrier, Day & Night, and Payne equipment, plus a full range of parts and supplies. For over 45 years, we’ve grown to serve Texas, Oklahoma, Northwest Arkansas, and Eastern New Mexico - large enough to support multiple locations yet grounded in the family values we were founded on in 1979.
About the Position:
Robert Madden Industries, a leading HVAC equipment and supplies distributor, has an immediate full-time opening for Residential Inside Sales at our South Austin location. This position works closely with Residential Territory Managers as the “in-house” equipment and supplies contact for customers. Coordinates with the Parts Department and Warehouse to properly process equipment, parts, and supplies. Applicants must possess strong competencies in computer skills, have strong attention to detail, be self-motivated, and have the ability to work in a fast-paced environment while providing exceptional customer service.
QualificationsEssential Responsibilities:
- Answers incoming phone calls from customers regarding equipment and supply orders
- Processes equipment sales orders for dealers/customers
- Communicates with vendors and manufacturers regarding job completions
- Discretionary oversight of inventory controls
- Contacts suppliers/manufacturers regarding the order information
- Offers sales/customer service to existing and potential “House Accounts.”
- Knowledge of Computer Programs including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, SAP, CRM
Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Qualifications, Attributes, Education, and
Experience:
- Minimum of 2 years of computer experience
- A general understanding of the HVAC industry is desired but not required
- The candidate must be punctual and dependable
- The ideal candidate should be able to work in a fast-paced environment
- Provide exceptional customer service.
- Ability to multi-task
- Applicant must have a valid Texas driver's license.
- Authorized to work in the United States
Computer Skills:
- Knowledge of Computer Programs including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, SAP, CRM
