Job Description

Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an Residential HVAC Service Supervisor ready to TradeUP to a new opportunity. If you're passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you!

Salary + Bonus Range: $65,000 - $80,000+/yr

• Weekly Pay
• Monthly Performance Bonus
• Medical, Dental, Vision
• Paid Time Off (PTO)
• Paid Holidays
• Birthday Paid Off
• Company Paid Life Insurance
• 401(k) Matching
• Tuition & Education Assistance
• Company Phone and Laptop
• Access to Company Vehicle While on the Job

About the Role:

The HVAC Service Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services.

What You Will Do:

As an HVAC Service Supervisor, you will coordinate and manage Field Service Technicians, increase business volume and customer base, and manage staff to meet and exceed customer expectations. Your responsibilities include:

• Partnering Across Departments: Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures.
• Customer Resolution: Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution.
• Performance Monitoring: Act on the department’s projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed.
• Feedback and Support: Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians.
• Technician Communication: Maintain effective communication with each technician to ensure clear understanding of goals and expectations.
• Weekly Meetings: Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.
• Safety Integration: Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions.

What You Need:

• Experience: At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others.
• Outdoor Work: Must be willing to work outdoors in any weather conditions.
• Physical Dexterity: Must occasionally lift and/or move 75+ pounds
• Travel: Some local travel is expected for this position.

Ready to Make a Significant Impact?

Join Frank Gay Services and become a leader in our award-winning HVAC service department. If you are ready to take the next step in your career with a company that values your time and expertise, apply today!

Apply Now and Start Your Journey with Frank Gay Services!