Job Description

The Residential Director is responsible for the growth, development, and day-to-day functioning of the Residential Department, the supervision of staff within that department, and acting as a liaison with other program and supporting departments representing the Residential Department. This position is required to participate in on-call rotation every other week.

About Unified Community Connections:

Unified Community Connections is a leading provider of services and programs for people with intellectual and developmental disabilities in Maryland. We believe that all people living with disabilities have the right to be treated with respect and dignity as well as to exercise the same control over their lives as any other person.

We provide comprehensive, wrap-around services tailored to the unique needs of each person and family we support. Our programs are designed to assist individuals with disabilities in achieving the quality of life they seek. We promote self-determination, independence, productivity, integration and inclusion in all facets of life.

Our agency is often the only place for families to turn for help with severely medically challenged loved ones.

Who Should Apply:

We’re looking for a detail-oriented, adaptable HR professional who enjoys variety and thrives in a fast-paced, team-focused environment. If you’re someone who can stay organized, shift priorities, and jump in where needed to support recruitment and HR operations—you’ll do well here.

This is a great opportunity for someone building their HR career or seeking meaningful part-time work in a mission-driven organization. If you’re proactive, dependable, and committed to delivering a positive experience for candidates and employees, we encourage you to apply.

Essential Tasks and Responsibilities:

In a manner consistent with supporting Unified Community Connections’ Mission Statement, the Residential Director shall do the following:

• Ensure all individuals served are living according to their rights and responsibilities and are free from abuse and neglect.
• Oversee operations within Residential settings and ensures compliance with local, state and federal regulations.
• Ensure residences are kept clean, neat and promote a healthy and safe environment.
• Respond quickly to and is present during crisis situations and medical emergencies and makes decisive decisions when needed.
• Accessible to direct support staff for all emergencies, 24 hours a day/7 days a week.
• Visit residences weekly to ensure continued quality of care.
• Ensure that each individual’s healthcare needs are met. This includes maintaining up-to-date medical appointments, ensuring that all follow-up appointments and referrals are completed and all appropriate documentation is obtained for each medical appointment and/or procedure.
• Ensure all follow-up medical appointments occur within the required time following Emergency treatments and/or hospitalizations.
• Review staff timesheets for accuracy and submit to scheduler by established deadline.
• Assure staff members are meeting Agency, state and federal regulations for required in-service training and certifications.
• Works effectively and cooperatively with superiors, subordinates and peers to ensure Agency personnel policies and procedures are followed and takes necessary disciplinary action to ensure staff members are held accountable to said policies.
• Provide monthly supervision and annual evaluations for direct support professionals regarding performance.
• Ensure that the 45-day nursing reviews are reviewed and completed for individuals that receive nursing services.
• Schedule trainings for Dimensional HealthCare Associates.
• Provide mentoring to staff and managers in all areas of service delivery, including but not limited to, communication, networking and supports.
• Attend team House Meetings to provide support and feedback.
• Interview and provide recommendations for hiring direct support staff.
• Assist with the on-boarding process and training of new employees in the Residential Program.
• Works with scheduler on developing approved Residential schedules to ensure adequate supports are maintained.
• Report all call-outs to the scheduler as soon as they occur.
• Work effectively and cooperatively with associates to ensure Agency policies and procedures are followed and budgetary goals are met related to the financial responsibilities of the individuals.
• Report all Quality Assurance concerns and issues to the Director of Operations and/or Assistant to the Chief Operating Officer as soon as possible, this includes; but is not limited to, any health and safety concerns.
• Complete Case Conferences for submission to senior management by established deadline.
• Construct Plans of Correction for review and approval by senior management by established deadline.
• Ensures all deadlines are met.
• Other duties as required or assigned.

Supervisory Responsibilities:

Supervises Residential Program staff and others as assigned.

Qualifications:

Knowledge and understanding of the needs of individuals with disabilities is preferred. Must have demonstrated abilities in supervision, budget management, and service delivery. Must be able to demonstrate skills in the following areas: problem solving, project/task management, time management, dependability, good judgment and safe work practices. Current maintenance of all required training's under DDA and CMT guidelines and Unified Community Connections. Flexibility of scheduling to meet Agency and program needs.

Education and/or Experience:

Bachelor's Degree in Human Services is preferred. Two (2) to five (5) years in Residential or Personal Support Services environment and two (2) to five (5) years of experience in a supervisory role. Fluent in Microsoft Office Suite (Excel, PowerPoint, Outlook and Word).

Language Skills:

Ability to read and interpret documents. Ability to write reports and complete forms or other documents as required. Ability to communicate with others including individuals in Unified programs, family members, medical professionals, and co-workers.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure: whole numbers, fractions, and decimals. Ability to create monthly billing and oversee program budget.

Certificates, Licenses, Registrations:

Must have valid Motor Vehicle Class “C” Driver’s License and access to reliable transportation.

Maintenance of all required training's under DDA and CMT guidelines and Unified Community Connections.

Training:

Must complete, pass, and maintain all Unified Community Connections trainings including, UKG, I-Care Manager, Fundamental Rights and Supporting Choice, PORII/QA/Sexual Harassment-DDA, Bloodborne Pathogens, Communicable Diseases, Sexual Harassment, Workplace Violence, Diversity, Equity, and Inclusion, and Introduction to Unified upon hire and on a recurring basis as requested or required.

Physical Demands:

While performing the tasks of this position, the employee is required to stand, walk, sit, bend, kneel, and use hands to finger, handle or feel, reach with arms and hands, balance, lift, stretch.

Must be capable of lifting/moving over 75 pounds. Vision abilities required for this position include, near distance, far distance, peripheral vision, color vision, depth perception and the ability to adjust focus.

Work Environment:

At Unified we are committed to providing a safe working environment for all employees and to prevent all work related injuries and illnesses. Home and office settings with varying degrees of background noise. Light and ventilation as found in typical home or office settings. Employee will frequently be in areas occupied by participants in Unified’s programs and he/she must be professional and respect the participant’s fundamental rights.

Working in a safe manner is an essential function of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job tasks.

The following are required to be considered for employment:

• Bachelor's Degree in Human Services. Experience will be considered in lieu of the educational requirement.

• Two (2) to five (5) years in a Residential or Personal Support Services environment and two (2) to five (5) years of experience in a supervisory role.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word) and electronic medical record administration systems.
• COVID-19 Vaccine
• Valid Driver's License
• Motor Vehicle Record with 2 or less points
• Ability to lift 50 Lbs. unassisted

Schedule:

The schedule is Monday through Friday. Must be available during on-call rotation and emergencies.

Comprehensive Benefits package includes:

• 403(b) with a match from Unified
• Medical, Dental, and Vision insurance
• Employer-paid Life Insurance
• Long-term, Short-term, and other voluntary insurance
• Paid time off including Vacation leave, Sick leave, and Holidays
• Tuition Reimbursement
• Comprehensive paid training is provided!

Other:

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable, related duties as assigned by the immediate supervisor or other management as required.

UNIFIED reserves the right to revise or change job duties at its discretion. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the organization reserves the right to change work schedules at their discretion.