Job Description

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

TitleResidential Aide-Tier 1

LocationNew York Metropolitan Area

Reports toDirector of Operations& Security

Pay Range:$19.23 - 19.23 per hour (effectively $35,000 - $35,000 per year)

FLSA StatusNon-Exempt

StatusFull-time(35hourper week)

We are seeking a dedicated Residential Aide to ensure the safety, security, and well-being of both staff and clients at our work site. The Residential Aide will play a crucial role inmaintaininga secure environment by enforcing house rules and operational procedures.

Primary Job Responsibilities/Duties

The Residential Aide will be responsible for, but not limited to: 

• Diligently monitor clients, units, dorms, and facilities to ensure the safety and security of each resident. 

• Enforce shelter policies and follow staff policies and procedures. 

• Perform essential administrative tasks, including maintaining detailed communication logs, documenting resident activities, behaviors, and engagement. 

• Provide assistance to clients, addressing questions, and promptly resolving any arising issues. 

• Thoroughly inspect all items entering the facility to guarantee the safety of clients and staff. 

• Monitor video footage of common areas such as hallways, staircases, and lounges. 

• Strictly adhere to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization. 

• Conduct regular hourly rounds of the facility. 

• Report any immediate safety hazards promptly to appropriate supervisory or maintenance personnel. 

• Collaborate with security personnel to ensure the safety of both staff and residents in the program. 

• Prepare units for vacancies, including emptying, cleaning, and properly tagging client belongings when necessary. 

• Document all incident details, participants, actions taken, and outcomes accurately. 

• Flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed. 

Physical Requirements

• Ability to walk, stand, kneel, crouch, and bend over.

• Ability to lift, reach, and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods.

• Ability to travel todifferent locationswithin New York City, as needed.

Work Environment / Schedule Requirements

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.Ability to sit at a desk and work on a computer for prolonged periods.

• May berequiredto work on or during evenings, weekends, and holidays.

Qualifications

• High school diploma /GED isrequired.

• NYS Security License preferred.

• F-02 Certificate of Fitness for Fire Guard for Shelters (requiredbeforeexpirationofprobation),or

F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters.

• FoodProtectionCertification (requiredbeforeexpirationof probation). 

• CPR/First Aid Certification (requiredbeforeexpirationof probation). 

• Ability to establish and maintain professional boundaries when working with residents. 

• Prior experience in a residential facility is advantageous. 

• Knowledge of HIPAA guidelines and standards. 

• Exceptional written and verbal communication skills.

• Strong problem-solving and analytical abilities. 

• Commitment to excellence and high standards. 

• Demonstrated good judgment with the ability to make timely and sound decisions. 

• Proficiency in assessing emergency situations and responding effectively. 

• Must be able to read, speak, write, and understand English for administrative purposes. 

• Must pass drug screening to be appointed. 

• This position may be subject to a series of investigations before and after appointment.  

Equal Employment Opportunity

NAICA is an equal opportunity employer committed tomaintaininga diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email toHumanResources@naicany.orgwith the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees 

• 403(b) Retirement Savings Plans 

• Loan Forgiveness Programs for eligible employees 

• Paid Holidays and Vacation 

• Paid Time-off 

• Vol Life Insurance and AD&D 

• Term Life and AD&D insurance 

• Long Term Disability 

• Employee Assistance Program support (EAP) 

• Commuter Benefits Program 

• Aflac: Short-Term Disability, CA, Accident and Hospital 

• Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While wesincerely hopeto form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.