Job Description

• Provide a premium home experience to all Symphony Honolulu owners and
• residents.
• Maintain order, enforce all Symphony Honolulu rules, regulations and policies, and
• ensure the observance of applicable laws. Patrol all lobbies, corridors, public rooms,
• and other areas to detect violations and investigate disturbances, complaints, and
• accidents. Confer with management, interview guests and employees, warn or
• trespass violators and caution careless persons.
• Render and obtain assistance for accident victims and document information via
• incident reports. As a first responder to emergency situations, the Residential Advisor
• must be able to rapidly ascend multiple flights of stairs and assist emergency and
• law enforcement personnel as needed. Must be able to use a portable radio for
• receiving and transmitting information.

Salary Range: $23-$25 depending on experience

Qualifications

• Experience:
• Prefer at least 1-year experience in hospitality or condo security. Customer service
• background desired.
• Knowledge
• Federal, State and City & County laws and ordinances pertaining to condominiums.
• Education / Training
• High school diploma or equivalent. Must have a current Guard Card, CPR Certification, be
• First Aid Certified, AED Certified and have computer skills.
• Skills
• Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm,
• report writing. Good human relations and leadership skills. The ability to effectively
• communicate over the telephone lines and portable equipment. Effectively and cordially
• communicate with management, residents, resident guests, visitors, employees and law
• enforcement authorities. Ability to lift and/or move a 75 lb. person in emergency situations.
• Demonstrate good judgment in emergency situations. Team oriented and display a positive,
• service oriented attitude towards our residents, guests/visitors, employees and our
• company.
• Prerequisites:
• Valid identification. Be ambulatory and able to assist residents,
• guests, patrons and employees in an emergency. Completion of various R.A. training courses
• as described in the training section of the Residential Advisor Employee Handbook.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.