Job Description

The Residential Advisor serves as a primary point of contact for residents and guests, providing
exceptional customer service while maintaining the safety, security, and professionalism of the
property. This role integrates resident service and hospitality functions with building safety and
access control responsibilities, including monitoring building access, responding to resident
inquiries, conducting property patrols, coordinating with vendors and emergency personnel, and
enforcing community policies. The ideal candidate is professional, detail-oriented, approachable,
and capable of handling both hospitality and security responsibilities in a fast-paced residential
environment.

DUTIES & RESPONSIBLITIES
A. Essential Duties:
1. Provide a premium home experience to all Symphony Honolulu Owners &
Residents.
2. Maintain order, enforce all Symphony Honolulu rules, regulations and policies, and ensure
the observance of applicable laws. Patrol all lobbies, corridors, public rooms, and other
areas to detect violations and investigate disturbances, complaints, and accidents. Confer
with management, interview guests and employees, warn or trespass violators and caution
careless persons.
3. Render and obtain assistance for accident victims and document information via incident
reports. As a first responder to emergency situations, the Residential Advisor must be able
to rapidly ascend multiple flights of stairs and assist emergency and law enforcement
personnel as needed. Must be able to use a portable radio for receiving and transmitting
information.

SUPERVISION
A. Supervision Exercised
a. None
B. Supervision Received
a. Receives direct supervision from the General Manager, Operations Manager, Chief
Engineer and Residential Advisor Shift Lead.

Pay rate: $23.00 - $25.00 per hour.

Qualifications

Experience
Prefer at least 1-year experience in hospitality or condo security. Customer service background
desired.

Knowledge
Federal, State and City & County laws and ordinances pertaining to condominiums.

Education / Training
High school diploma or equivalent. Must have a current Guard Card, CPR Certification, be First Aid
Certified, AED Certified and have computer skills.

Skills
Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm, report
writing. Good human relations and leadership skills. The ability to effectively communicate over
the telephone lines and portable equipment. Effectively and cordially communicate with
management, residents, resident guests, visitors, employees and law enforcement authorities.
Ability to lift and/or move a 75 lb. person in emergency situations. Demonstrate good judgment in
emergency situations. Team oriented and display a positive, service-oriented attitude towards our
residents, guests/visitors, employees and our company.
Prerequisites
Valid identification. Be ambulatory and able to assist residents, guests, patrons and employees in
an emergency