As a Residential Activations Consultant, you will be responsible for managing residential service activations from enquiry through to completion. This includes handling activation‑related calls, managing fall‑out scenarios, and working proactively to resolve issues that may impact customer go‑live dates.
The role requires strong attention to detail, clear communication, and the ability to confidently manage multiple tasks while maintaining a high standard of customer experience.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
Manage inbound activation‑related customer enquiries
Own activation fall‑out cases end‑to‑end, ensuring timely resolution
Proactively identify and resolve issues impacting activations
Clearly communicate timelines, next steps, and outcomes to customers
Liaise with internal teams to progress and resolve activation issues
Maintain accurate case notes and documentation
Escalate issues appropriately when required, following defined processes
Contribute to improved activation efficiency and reduced rework
Support a consistent, confident, and professional customer experience
How will you support our “Why?”
Strong customer service and communication skills (verbal and written)
Ability to manage complex or unclear scenarios with confidence
Proven problem‑solving capability and sound judgement
Strong organisational skills and attention to detail
Ability to manage competing priorities in a fast‑paced environment
Confidence working across systems and managing case documentation
Comfortable taking ownership and accountability for outcomes
Experience in Customer Service, Service Delivery, or Activations preferred
Experience handling escalations or complex customer cases is desirable
Familiarity with activation, provisioning, or service‑based workflows is an advantage
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
Aussie Broadband is in business to change the telco game.
We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally.
We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia.
We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway.
We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.
