Job Description

Resident Trainer & Lead Artist - Türkiye

Full Time - Permanent

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role

You will act as the ultimate Brand Ambassador, combining exceptional artistry expertise with inspirational coaching to elevate both team capability and commercial performance.

The Resident Trainer & Lead Artist will be responsible for developing Retail Artists and Managers while delivering best-in-class artistry demonstrations that inspire both customers and teams.

Working in close partnership with the Field Sales Training Manager and Store Leadership teams, you will bring the brand to life through engaging training sessions, on-counter coaching and live artistry demonstrations. You will lead by example, setting the benchmark for artistry excellence, customer experience and commercial results.

Your role will focus on translating artistry expertise into business success by developing confident artists, increasing service excellence and supporting key retail doors whenever needed. You will be a true role model, ensuring every interaction reflects the Charlotte Tilbury DNA and Magic Experience.

As a Resident Trainer you will

Reporting to the Field Sales Training Manager, you will support the education strategy across your retailer by:

• Delivering inspiring in-store and virtual artistry training sessions.
• Demonstrating Charlotte Tilbury techniques through live product demonstrations and model applications during every training session.
• Developing Retail Artists from foundation to advanced artistry techniques, ensuring confidence in complexion, colour, skincare and service delivery.
• Coaching teams on the Charlotte Tilbury Magic Experience, combining artistry excellence with exceptional customer service.
• Supporting onboarding, certification pathways and continuous talent development, utilisting and managing team completion of all LMS modules.
• Delivering engaging New Product Development (NPD) training with a strong focus on practical application and artistry.
• Working alongside the Field Sales Training Manager to monitor training effectiveness and continuously adapt learning based on business needs and KPI performance.

Working closely with the Field Sales Training Manager & Business Managers, you will:

• Build and execute development plans for Retail Artists and Managers.
• Lead masterclasses, VIP events and New Product launches across key retail locations.
• Perform live artistry demonstrations during all education sessions, masterclasses and retailer events.
• Showcase new techniques, trends and product application methods to inspire both customers and teams
• Identify high-potential talent and coach individuals through their development journey.
• Support underperforming teams through targeted coaching and follow-up.
• Foster a culture of continuous learning, creativity and artistry excellence.
• Develop confident artists capable of delivering premium customer experiences independently.

Deliver the agreed training plan for the retailer within the defined timeframes reflecting the changing needs of the business via:

• Regular, effective, and focused store visits with clear objectives, agreed KPIs and rigorous follow-up on top doors
• High quality virtual and physical training sessions
• Support area meetings, induction trainings, key brand activations & briefings delivered in collaboration with the Field Sales/Training Managers/Business Managers
• Leading by example on counter and online during all events, meetings, and trainings.

Reporting Relationships

• Reporting into the Field Training Manager or Field Sales Training Manager
• Functional (dotted-line) reporting to the Business Manager within the assigned retailer, with direct reporting to the Field Sales Training Manager.

About You

Disrupt and Innovate

• A commercial thinker that recognises exceptional behaviours are needed to impact sales
• Natural ability to coach and develop others

Win Together

• Builds strong relationships with management teams by working collaboratively with both the retailer and the brand that develops and motivates the teams in store to drive results.
• Be an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity

Share the Magic

• Dynamic and inspirational with customers and colleagues Digitally and physically
• Excitement and passionate for the brans, beauty and Omni Education
• Drive social channel Brand advocacy whilst upskilling teams

Embrace the challenge

• Embraces the impossible and makes things happen and sees things through always leading by example

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!