This is a remote position.

Resident Support Specialist

Summary

Responsibilities

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  Provide excellent customer service by addressing tenant inquiries and concerns promptly and professionally.
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  Handle inbound calls and route them to the appropriate department or personnel.
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  Maintain effective tenant relations by ensuring all communications are clear, courteous, and timely.
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  Assist in property management tasks, including administrative support and documentation.
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  Utilize professional phone etiquette to manage and resolve tenant issues efficiently.
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  Conduct follow-up communications to ensure tenant satisfaction and issue resolution.
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  Support real estate operations by coordinating with various departments to streamline processes.
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  Prepare and manage written communications with tenants, ensuring clarity and professionalism.

Requirements

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  1-3 years of experience in customer service or a related field within the real estate industry.
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  Proficiency in inbound call handling and call routing.
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  Bilingual communication skills in English and Spanish.
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  Strong understanding of property management and real estate operations.
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  Excellent tenant relations skills with a focus on customer satisfaction.
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  Professional phone etiquette and strong administrative support capabilities.
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  Ability to communicate effectively in writing with a high level of professionalism.